Nemesys support for GigaStudio inadequate

[Paps4]

I\'ve been having this trouble for quite sometime now, that I had given up... I tried e-mailing nemesys about it, but their response was not sufficient to fix my problem, so I tried sending them what I have below:

\"Its been around a month or so, since I actually saw gigastudio working. Immediately after the installation, and the profiling of the hard drives, (and the \'review settings\' menu) gigastudio gives me a Pagefault error on kernel32.dll. I have tried upgrading to 2.01.26... i have tried EVERYTHING, and yet I still can\'t get it to work. I tried taking out the western digital manager for my HDD, I tried removing all but my graphics and sound card (i tried with both AWE64 and PCI64), I also have tried removing my HDD, and leaving only my other one in... not to mention formatting and installing all the versions of windows. I found what the problem relates to though. I tried all the versions of windows 95, 95OSR2, 98, 98SE, 98SE Lite, ME... and the only one that works is 95, WITHOUT Internet explorer 5 or higher installed!!! (I.E. 4 works fine). My system configuration is: Soyo 6KB Dual Motherboard (PII 300 MHz) 160 MB RAM at 100MHz Western Digital 18 GB 7200 rpm HDD (working at ATA/33) Quantum 6.5 GB 5400 rpm HDD (ATA 33 as well) SCSI Adaptec 2940 Controller Sound Blaster AWE 64 and Sound Blaster PCI64 ... so from what I can see its got to do something with IE5, since when I installed it on the win 95 OSR2 system, GS gave me the same problem, and when I un-installed it, the problems were gone... Gigasampler though works fine in all the system configurations. GigaStudio used to work on this exact configuration 2 months ago. But suddenly, it just started giving me this error. I tried formatting and nothing worked since. I still need to use GigaStudio though, with at least Win98 or ME, and a decent version of I.E... PLEASE help me out here... and excuse the size of this post. thanks in advance... Paps Popas\"

I\'m waiting for a response now, but until then can anyone help me with this problem, since nemesys can\'t?

Thanx in advance,
Paps

[Paps4]

I did forget to mention my gfx card, but I also forgot to mention that I tried 3 different one on the side... My gfx card is a Diamond Viper 770 (16MB AGP Version). I also tried the Diamond Viper 330 (4MB PCI Version) and the Matrox G100 (8MB AGP Version).
I have also checked my system for viruses, as well... (latest Norton Antivirus)

My soundcards work fine with gigastudio, as far as compability goes, and I have already bought the Terratec EWS88MT, but I haven\'t got it in my hands yet... So if I install the terratec and I still have problems, I\'ll still bug you with my problems http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

I have also tried (not one but million) clean windows\'s installations, and have tried to install gigastudio without any drivers previous to that, unsuccessfully. (I told you previously... I tried everything http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif )

Thanx for the reply though food4thought..

Any other ideas? http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

[hurchalla]

I won\'t try to decipher the problem, since it would probably take forever and end up being pretty subtle.
BUT that said, if you are correct the presence of IE 5 turns on/off your problems, there\'s an easy work around solution. Use Win98lite micro (www.98lite.net). It works with all versions 98 and Me and lets you completely remove IE5 and also install ie4 if you wish. But perhaps the more important thing is that it removes all internet explorer integration if you use the explorer.exe shell from either your 95 or 95 osr2 OSs. If you supply the file, 98lite micro uses it pretty much automatically when installing. I use 98lite and feel safe recommending it to anyone who\'s installed windows multiple times in 4 different flavors. http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif I think it\'s about $25 for the micro version which is most likely to help you. However, all this will only work if the presence of IE5 triggers your problems. As I said, I think these problems are subtle and I have my doubts whether removing IE5 and internet integration(as good as that is in it\'s own right!) will actually give you a work around that is as good as an already stable machine. Good luck,
Jeff

[Paps4]

Thanks for the reply hurchalla... but I already have tried win98lite, and even though I removed the Internet Explorer integration, it still gave me the problem. I have not tried the micro version, which might help \"solve\" the problem, but I still will have to use netscape instead of i.e., something I don\'t want to do. And besides, the internet integration is very helpful.

Today, though I managed to have a breakthrough... I have 2 hardrives as I have mentioned. When I removed one, (the secondary), gigastudio was suddently WORKING... I put it back in... and it doesn\'t. So now I can get it to work by removing my second drive... http://www.northernsounds.com/ubb/NonCGI/images/icons/frown.gif which i\'m not happy with by the way. I then tried formatting my system (once more) without the second drive... and unfortunately the problem was still there... So I don\'t know what\'s going on... G.S. is messed up. From what I see, Internet Explorer 5 has still got to do something with that error, as well as something with the drives???? I\'m confused... please help! (btw, in win95 it worked flawlessly, without ie5, and BOTH my drives)... HEEEEELP!

[food4thought]

Your problem sounds very serious and suspicious. There must be something in your system that causes Gigastudio to fail. You forgot to mention the graphics card you are using. Gigastudio is such a low level piece of software, that could be affected by anything in your system. Since you have already played around with different Operating Systems, I would put the gfx card as the no. 1 suspect right now.

Try this, do a clean Windows98 installation, do not install any drivers other than those for your soundcard. Do not install any software other than Gigastudio. Then try to see if it works. If it does... then install the rest drivers/software, one by one, until you locate a possible cause of failure.

Another thing you should not neglect, is a virus scan. You can\'t imagine what sort of problems viruses can cause. I won\'t go into details on this one, but you need to rule out this possibility for this and other potential problems that may arise.

Finally, your soundcards could also be a possible cause of problems with Gigastudio. It is a pitty spending so much money for the software, and wasting/limiting its potential with a low-end soundcard. (I think the SB64/128 are nowhere near ideal cards for serious audio applications, I could be wrong)

If gigastudio has already drained your budget, maybe a cheap SBLive would suffice. I know that the Giga software works OK with those cards.

I hope those help. Please let us know of your further experiences with this problem. And if you find a solution, please post it here. We would be very grateful...

Good luck!

[hurchalla]

Well there\'s maybe another possibility. You never mentioned what kind of RAM you\'ve got. Generic ram is often unreliable and can cause instability, though I\'m not sure you\'d consistently get the same errors due to it. If you have major brand memory I wouldn\'t worry about it. If you have generic or if it gs stopped working shortly after adding more memory, then it might be a problem. Another thing to try might be to download a latest rev of your motherboard BIOS. It\'s also possible something on your motherboard, cpu, or hard drive controller has gone bad. It sounds like you\'ve swapped everything else. Assuming gigastudio once worked for you but now doesn\'t, some hardware either went bad or you added hardware that caused a problem. You\'ve switched around the software(OS and gs versions) enough that I don\'t expect that\'s the problem.

[This message has been edited by hurchalla (edited 12-03-2000).]

[hurchalla]

Oh, also make sure you\'ve downloaded the latest revs of drivers for all your soundcard, video card, etc. Probably won\'t help, but you never know. If you lost a later driver rev by doing a clean OS install, that might explain why GS once worked but now doesn\'t.

[Paps4]

Again, thanks for the reply on this message... Unfortunately, I have already tried everything you told me...(getting latest drivers, updating my bios and so on)... and also my ram is of a good brand (siemens).

I thought I saw another person having similar problems on this forum, but I was not able to find him again... His problem was with the hard drives as well... I don\'t know why by removing my secondary drive, it all works fine... Though, if i tamper with the installation again, the problem shows up with out my secondary drive installed!!! go figure... Please if anyone knows how to solve this problem, I\'d greatly appreciate it... NEMESYS perhaps???

http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

A big thanx, to all of you guys out there, trying to help...

[Paps4]

Has anyone found any solution yet? any workarounds?

[Paps4]

It has yet been a week since I got an e-mail from Nemesys, but still nothing! They say they forwarded my problem to the tech support team... anyone know how long this can take? Anyone have any outcomes to my problem yet?

Thanx in advance...

[mole]

I can\'t help you with your present problems, but I have to say that I think that you are in for more if you go through with buying EWS88MT.
First: EWS88MT is NOT a multiclient card and nither are the latest drivers. I other words, you can not run 2 audio-applications against this card at the same time.
Second: EWS88MT has given me and is still giving me troubles. The driver seam to get lost regularly. This means a lot of boots on the mashine. Only good thing about the card is it\'s good quality sound. Dont buy!!!!
Regards.
[QUOTE]

My soundcards work fine with gigastudio, as far as compability goes, and I have already bought the Terratec EWS88MT, but I haven\'t got it in my hands yet... So if I install the terratec and I still have problems, I\'ll still bug you with my problems http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

[Paps4]

I know that the card is not multiclient... but that is ok for me, since I am going to have another one for cubase... And there ARE drivers to be released soon from terratec, which will be multiclient...

I will trust you that the drivers might not really be stable... but for now I don\'t have to worry about that because the store I ordered it from, never had any in stock, so I cancelled the order, since I have to leave for christmas... When I go to buy a sound card though... I\'ll bear what you told me in mind http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

As for the problems I am experiencing, anyone?

Thanx to everyone...

[Paps4]

Nemesys have yet to inform me on my problem... what can I do to rush them up... Its been 2-3 weeks now...??

[Paps4]

I replied to this topic, so I can get it back up on top of the list, since someone may have a solution... Nemesys have yet to contact me, and it\'s been over a month!!!...
Anyone from the forum with any solutions?

[kennedyconnor]

I bombarded them with emails to every person in the place after that I kept calling them constantly and I posted my miserable experience on every audio bulletin board I could find....If they have a solution they are usually prompt....buy a mixtreme....great giga card

[Paps4]

http://www.northernsounds.com/ubb/NonCGI/images/icons/frown.gif http://www.northernsounds.com/ubb/NonCGI/images/icons/frown.gif http://www.northernsounds.com/ubb/NonCGI/images/icons/frown.gif http://www.northernsounds.com/ubb/NonCGI/images/icons/frown.gif http://www.northernsounds.com/ubb/NonCGI/images/icons/frown.gif http://www.northernsounds.com/ubb/NonCGI/images/icons/frown.gif http://www.northernsounds.com/ubb/NonCGI/images/icons/frown.gif
I really hope that nemesys looks at this forum... there are currently over 3000 post of PROBLEMS with the GigaStudio series.... Just by having an automated response to e-mails, and then another e-mail saying that they will \'transfer\' the problem to the technical department... IS NOT SUFFICIENT! I am FED UP! with all these Gigastudio bugs... I think that it\'s about time Nemesys gives back what we pay them FOR!

[Trevelyan]

I also had several problems with Gigastudio (eg after installing the Update _nothing_ worked and Windows was messed up), and never got an answer by Nemesys.
Maybe they could avoid many user questions if they sold a program that really _worked_.
This might be easily said by someone who isn\'t a computer programmer himself, but, in my naive opinion, shouldn\'t you expect from software in this price category a certain \"basic functionality\" (remember, it\'s only the naked sampler, you have to buy the samples and _lots_ of RAM in addition)?
GigaSampler is a disappointment for me. I\'m glad I don\'t have to work professionally with it - I\'d have smashed my PC in the meantime after all those hang-ups and crashes this buggy software caused (I don\'t use it at the moment).

[SCARBEE]

Soundblaster cards sometimes have troubles with Pentium 3 in windows.

I have a SB live PCI and I had to run regedit.exe

HKEY_LOCAL_MACHINE\\Software\\Creative Tech\\DeviceInfo\\PCI\\VEN_1102&DEV_0002

and insert a string: MMX=1 (1 is value)

Maybe this will work...\'

Did your troubles start when you upgraded frm P2 to P3?

Thomas

[Paps4]

I still have a P2... never upgraded to p3... http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

[SCARBEE]

<BLOCKQUOTE><font size=\"1\" face=\"Verdana, Arial\">quote:</font><HR>Originally posted by Paps4:
I still have a P2... never upgraded to p3... http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif<HR></BLOCKQUOTE>

Ups... I passed that - really sorry!
But don\'t give up. I work in a studio with 3 other composers. 2 of them have now Gigastudio too. One of them had serious problem like you. I might ask him for any solution. His work fine now. I\'ll bet it\'s the soundcard. See if you can borrow a friends soundcard or try one from your favourite shop.

Thomas


Thomas

[Paps4]

Well... that process of elimination, I\'ve been through, from what you can see in my first messages... The thing is that, I\'ve tried a lot of things... At the moment I got gigastudio running, but unorthodoxically http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif... I put my HDD, to another system, installed 98SE, took it back to this system, and now it works!... The thing is that my other system is in greece, so everytime I need to format (I Do that a lot), I have to go through something similar... or just get another system. If someone knows of a more permanent solution, I think that it would greatly help...

[Charles-Valentin Alkan]

I am always amazed when people use a process of elimination to find a computer problem. It can take literally forever--and often is doomed to failure when the problem is due to complex interactions. The one absolutely sure way to identify your computer\'s problem with GigaStudio is to use the Process of Elimination In Reverse. To facilitate this method, you should use a cheap program by Adaptec called GoBack. And you also make use of MSCONFIG.EXE in your SYSTEM folder of Windows 98.

To begin, temporarily remove every .GIG file and .WAV file from your hard disk. You can store them on a CD, if you have a lot of sound files. Then you take out of your machine all hardware except just the stuff you need to boot up. You do a clean install of Windows 98. Then you install GoBack and perhaps also Norton Anti-Virus. Then use your MSCONFIG.EXE step configuration to remove anything non-essential from your bootup routine. Then you start installing one-by-one each piece of hardware and software that you would need to run GigaStudio: for example, your sound card and its drivers, midi interface, etc. Then install GigaStudio.

If it works, then you continue installing everything else you use--reloading GigaStudio at each step until it fails. Thus
you\'ve identify the culprit.

If GigaStudio doesn\'t work from the outset, then you have limited the search to a few pieces of hardware or software. You can pinpoint where the problem is by substituting other brands of similar hardware and software until it runs. If the substitutions don\'t help, you can get back to your basic installation immediately with Adaptec\'s GoBack. If the problem is as basic as your motherboard, you have no choice but to upgrade.

Finally, your problem may be caused by Quicksound, not GigaStudio. Like Frankenstein\'s monster, there is no way
to disable this damn database program. It searches your entire hard disk(s) anytime it detects a change in any of your sound files. More often than not, it hangs or crashes--or it takes 4 hours to run. Nemesys now has a Quicksound registry configuration utility, available on request. You can use it to deselect every file extension that Quicksound looks for.
That might help run GigaStudio. It did it for me.

Regards,
Alkan

[Paps4]

any other ideas about my problem?