Anyone able to register GPO? [Archive]

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rds

12-03-2003, 05:59 PM

Anyone able to get GPO registered yet? I haven\'t gotten the authorization nor had any response from NI for 5 days.

And I can\'t use their support unless I register first, but they haven\'t sent the registration password either...requested it several times, but no luck.

Anyone know how to get through?

Bob

RickD

12-03-2003, 06:04 PM

Originally posted by rds:
Anyone able to get GPO registered yet? I haven\'t gotten the authorization nor had any response from NI for 5 days.

And I can\'t use their support unless I register first, but they haven\'t sent the registration password either...requested it several times, but no luck.

Anyone know how to get through?

Bob Bob,
I had the same problem, they finally broke through my international spam filter to get through to me. There are known problems with how Verizon and AOL filter international emails, according to N.I. Contact your Postmaster by emailing to your ISP.postmaster and tell them you are expecting mail from..the N.I. email adress.

Let me know if this helps.

Rick

rds

12-03-2003, 06:38 PM

Bob,
I had the same problem, they finally broke through my international spam filter to get through to me. There are known problems with how Verizon and AOL filter international emails, according to N.I. Contact your Postmaster by emailing to your ISP.postmaster and tell them you are expecting mail from..the N.I. email adress.

Let me know if this helps.

Rick Thanks Rick, I\'ll give it a try as I do use Verizon...but not sure that will help, as I just DID receive an unhelpful automated response from \"support@native-instruments.de\" saying basically \"we don\'t answer questions at this address anymore, go register and use the online form\", which of course I can\'t do!
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We\'ll see!

Alan Lastufka

12-03-2003, 06:48 PM

I registered fine, but I don\'t have any spam-filters, I have a private e-mail carrier.

AL

Samarco

12-03-2003, 10:38 PM

Bob-

I had the same problem when I tried to register my Bos 290 plug-in.

It took 2 weeks and five emails and one letter (calling was useless) before I got my key.

But then I got 5 separate emails each including the key!

I got the Verizon difficulty reason too, but they said it was now fixed.

I just registered GPO and got the key in 5 minutes this time. Hang in there. It seems to take 2 days to get an email response from NI, but they do get the job done in the end.

Good luck,

-John

PatS

12-03-2003, 10:45 PM

The first time I tried to register Kontakt, I discovered that our mail relay server (running the latest version Sendmail) rejected messages from the Native Instruments mail server (a DNS-related problem, if I recall correctly). Eventually, I had to reconfigure our server to \"trust\" mail from the NI server. After that, I received automatic replies from them within minutes.

Just FYI!

Pat

RickD

12-04-2003, 08:25 AM

Originally posted by rds:
<blockquote>quote:<hr /> Bob,
I had the same problem, they finally broke through my international spam filter to get through to me. There are known problems with how Verizon and AOL filter international emails, according to N.I. Contact your Postmaster by emailing to your ISP.postmaster and tell them you are expecting mail from..the N.I. email adress.

Let me know if this helps.

Rick Thanks Rick, I\'ll give it a try as I do use Verizon...but not sure that will help, as I just DID receive an unhelpful automated response from \"support@native-instruments.de\" saying basically \"we don\'t answer questions at this address anymore, go register and use the online form\", which of course I can\'t do!
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We\'ll see! <hr /></blockquote>Let me know when you get this taken care of, will ya? If not soon, then I have some other ideas for ya.

Rick

rds

12-04-2003, 06:27 PM

Let me know when you get this taken care of, will ya? If not soon, then I have some other ideas for ya.

Rick Will do. I\'m trying some other e-mail addresses, as well as the fax. If that doesn\'t work by late next week I\'ll let you know, thanks!

Bob

12-04-2003, 08:35 PM

It took a week for my registration to be responded to.. I still haven\'t tried to make a second registration for my laptop....EJ

rds

12-08-2003, 05:56 PM

Finally! I\'m Authorized. E-mails and faxes went unanswered for 11 days, but my phone call was returned in a few hours...should\'ve called from the beginning! Go figure!
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