ZERO NI Response to Kontakt Registration Woes

[dnortana]

I am more than a little perturbed.

Computer trouble led me to do a wipe and reinstall of my OS and apps. In the process of reinstalling GPO (NI Kontakt Player), I decided to put the sample library itself on a different hard drive. Result: The system ID that NI\'s registration process creates changed from the original one that I had authorized the Kontakt Player with. So, I go to re-register at the NI site. But I can\'t, without deleting an authorization, it tells me, since I have already used two authorizations.

No problem, I think. I de-authorize the old one that I don\'t need anymore. BUT - now it won\'t let me authorize the new one, claiming something about not being allowed to re-authorize for the same machine. Huh???? Different system ID. This is total bull.

So, I send an email to NI. Nothing back. NADA.

Copy protection hell, it is. A catch 22, and nary a human in sight to intervene and clear up the mess. Not even a computerized response to the email request for help, acknowledging my request has been received.

I legitimately own the rights to use this library. But the copy protection system NI is using has unfairly blocked me. And no response from a person who can help.

Beyond livid, I am. This is a great example of how copy protection can punish the honest customer.

Trond

[BKTormey]

I recommend calling NI Technical Support directly. If you are a Verizon customer, e-mails from NI do not make it through Verizon\'s e-mail filter. I ran into a situation with Kontakt, and became frustrated by the electronic silence until I called support and learned of the Verizon problem. I\'ve found NI\'s Technical Support to be very good -- leave a message, and they\'ll call you back in short order.

Good luck.

[dnortana]

I\'m not a Verizon customer, but thanks for the thought. I use bellsouth. I guess calling is a distinct possibility. I\'ll need to cool off a little before I spend international long distance money to get NI to do their job properly :-)

Trond

[Bill]

It ususally takes a week to hear back from NI Germany.

[BKTormey]

Try calling NI Tech Support in Los Angeles, 9-5 Pacific, at 323-467-2693 -- although with NAMM ramping-up, it may take a couple of days to get a response.

[Robin Clayton]

Or better yet call 1-866-556-6487. It\'s usually easy to get them, so if you have problems blame it on NAMM.

[ratskins]

I agree with the previous posters. E-mail is a poor substitute for actually talking to someone. Remember to get the name and extension of the person you talk to. Documentation is important.

[dnortana]

Thanks guys, the numbers are really helpful.

I\'ll make some calls in the next day or two, now that NAMM is over.

Trond

[dnortana]

I thought I\'d close out this thread by reporting that today I got a responsive email from NI, in response to my email to them of Jan 13.

Someone said it takes a week to hear back from NI by email. Right on the mark, it seems.

Trond