Gigastudio hangs on loading

[zetalep]

I have seen references elsewhere to people having this problem but have never seen a solution. When I try to start Gigastudio the program hangs soon after the splash screen appears.

I have a feeling that it is something to do with the licence manager. That standalone program behaves in the same way. However I can load the instrument editor fine. I have tried uninstalling and re-installing several times and updating to the latest version but no joy.

I have a feeling that I am going to have to clear out something in the registry but I don't know where to begin. I have emailed Tascam but not had a reply. Has anyone got any ideas? Ideally I would like to do a completely fresh install but it is obviously leaving some unhelpful files behind when uninstalling.

I have had it running on the same system in the past so I don't think it is a hardware issue. I have an Echo Mia which has good GSIF drivers.

Many thanks.

[Michiel Post]

I have seen references elsewhere to people having this problem but have never seen a solution. When I try to start Gigastudio the program hangs soon after the splash screen appears.

I have a feeling that it is something to do with the licence manager. That standalone program behaves in the same way. However I can load the instrument editor fine. I have tried uninstalling and re-installing several times and updating to the latest version but no joy.

I have a feeling that I am going to have to clear out something in the registry but I don't know where to begin. I have emailed Tascam but not had a reply. Has anyone got any ideas? Ideally I would like to do a completely fresh install but it is obviously leaving some unhelpful files behind when uninstalling.

I have had it running on the same system in the past so I don't think it is a hardware issue. I have an Echo Mia which has good GSIF drivers.

Many thanks.
I had the same problem once.
You can start by enabling all services in Windows.
Start>Run>type "msconfig">click on services tab and enable all of them.
This will slow your machine down a little but can solve your issue.
I think that some changes in services can occur when programs are installed. Giga is rather picky in this.

[kitekrazy]

I had it happen as well before. Problem was a bad VST plugin.

[alanb]

Many peoples' problems here seem to stem from problems with loading the QuickSound database when launching the program.

You can tell Giga not to do that by (un-)checking the appropriate box in Giga's Configuration Manager ("Troubleshoot" tab, under "Startup Options").

See if Giga launches w/o problems with the QS database disabled...

[zetalep]

Many thanks for the advice :)

Michiel's suggestion has solved the problem. I would never have thought of altering my windows configuration

Picky is the word. About a quarter of my plug-ins seem to crash this program too

At least it is now working :D

[Hansenhaus]

I had the same problem once.
You can start by enabling all services in Windows.
Start>Run>type "msconfig">click on services tab and enable all of them.
This will slow your machine down a little but can solve your issue.
I think that some changes in services can occur when programs are installed. Giga is rather picky in this.

Hi there,

I'm glad I found this thread because I was having the same problem. It turned out I had a service turned off called Crypkey. Once I turned it back on using msconfig Gigastudio loaded properly again.

Thanks for posting this information!

Eric

[howardv]

Yes. On my GS3 machine, GS3 seems to use the crypkey service but fails to check that its running, try starting it if not, and/or reporting an error if it fails. It just sits and waits forever. I can see this being a trap for savvy users who might set oddball services like that to Manual.

On my non-gs3 machines that service isn't there and there's no trace of it in the registry. My GS3 machine lists it in the registry as a legacy driver. I found references to its loader, crypserv.exe, in the GS3 setup file. GS3 must install it. Although not signed in the usual manner, a string dump indicates it was provided by a company named, CrypKey (Canada) Ltd as part of their Software Licencing System, version 6.0.2, special build D.

Howard