Vista USB Drivers .... specifically Tascam US2400

[Drew Buchan]

I am probably about a year and a half from upgrading to a Vista platfrom; I wish to audit each every piece of hardware and software I use for compatibility before I change.

But already I have heard at least one alarming report;
- The Tascam Control surface US24000 does not seem to be working with vista. It is a device which relies on the generic Windows USB drivers.

Since the new Vista USB drivers are reported not work for it, I was wondering how many other midi interfaces will have trouble with it.

Hope its just a temporary glitch.


Vista does not support midi/game ports.

[Gamera]

Since it's supposed to work with Windows generic MIDI, seems to me like Microsoft should provide backward compatibility for devices like that.

- G

[Pat Azzarello]

We (Microsoft) know about the 2400 problem, and we're working with TASCAM to figure out where the issue is. It may take a while but I'll keep you informed with updates, workarounds, etc.

Pat

[MisterCCC]

Is there a solution at this moment to solve this problem? Is there a specific driver I can use to make the Tascam US2400 work in Windowsd Vista?

[zendik]

Will there be a fix for the class compliant device bug that is plaguing so many of us.. We run a recording studio as well as network management. Several of our midi class compliant device do not work in Vista, forcing us to use Xp sp2. This is a complete shame with the beauty and power of vista. .All these device work in XP so there seems no sensible reason not to fix Vista to comply :-) With the release soon of sp1 for vista will we see a fix. The last thing was said was that microsoft was working with tascam to solve this problem. I have personally spoken with the man in charge over at tascam and he says the problem has been identified and that the fix is ready and they are just waiting for microsoft to do a "hotfix"... so... will we see this ???

Zoe

[zendik]

I wanted to make a correction to my earlier post. It is not true that there is a fix ready, but it is true that microsoft DOES know what the problem is. And that this problem affects many other companies besides Tascam, it would be very nice...... and responsible to address this problem :-))(~

[zendik]

sorry to "bump" this.. but I do not know where else to turn to get an answer....Is this a possiblitiy to fix this ??

[esperlad]

I just got a new computer with Vista Home Premium. I tried to install GVI, and there was an error message stating that something was not supported. Is there any way to get the Giga plug-in installed?

[Gamera]

http://www.tascam.com/details;9,7,51,19.html

Download 3.60 then update to 3.64.

- G

[Drew Buchan]

Hi
Does anyone know if the Tacam US2400 now works with Vista.

\my need has now become pressing. Current PC has just died on me and I need to know whether the replacement is going to be XP or Vista.

Thanks

[Drew Buchan]

Hi
Does anyone know if the Tacam US2400 now works with Vista.

\my need has now become pressing. Current PC has just died on me and I need to know whether the replacement is going to be XP or Vista.

Thanks

[zendik]

i have been unsucessful at pinning down anyone to fix the problem. It is known, and its up to microsoft to fix it. There was some hope a while ago but as of now it does NOT work in vista.. I am stuck at XP on the main production machine only because of this problem...

[Drew Buchan]

Thanks Zendik

You know, I might have to sell the US2400. I will never buy another Tascam device.

[zendik]

I wouldnt yet.. I know they wont let us down. Something will happen I hope... lets give it a bit more time. I love the US2400 and my MX-2424 and all my other Tascam gear too much to give up yet :-)

[Drew Buchan]

Thanks Zendik
I would like to keep it, but fear the value is going to start plummeting as people realise it won't work with Vista.

What gives you hope that someone will sort it out?
Do you think Tascam are working on it?
Do you think Microsoft are working on it?


Do you have any views on whether the problem is due to Tascam or Microsoft?

Thanks,
Andrew

[zendik]

The problem is that microsoft changed something in the way it handles the midi class compliant stuff and it is affecting other companies as well. Microsoft knows about this and is working on it, although a bit slow. And there are good people at Tascam that know about this and are working on it as well. Unfortunately it is mostly up to microsoft now. But Tascam is applying pressure and I know that result are happening. Also I refuse to let this issue die, so again I am confident this will work out :-):wow::wow::wow::wow::wow:

[Drew Buchan]

Thanks for the inside track Zednick. I will hang on to the desk then if think its solvable and people are working on it.

I'm searching the Internet for other equipment manufacturers who are having problems. Came across this on KVR. .....

I just bought a StudioLogic VMK-161, hammer-action 61 key, USB-powered keyboard. It looks great. Unfortunately, no drivers are supplied because it's supposed to be recognized by Windows as a generic USB midi device...but its not. Instead, my laptop (running Vista) recognizes it as a USB midi controller, but the device manager says that "the device cannot start".

I haven't had any other problems with Vista...seems to run Sonar 6 great, all my vsti plugs from national instruments, urs heckman's Zebra, Big Tick's Rhino, etc just fine. It runs my M-audio usb controller fine, although that one has a driver disk that must be installed.

I'm not even sure who to call, since Studiologic's tech support doesn't return phone calls or emails.

Do I just return the keyboard to the store? It's a shame since it seems like a really nice keyboard, but with no tech support and it not being recognized...

I'm going to post others if I find them ... not to diss Microsoft ... but just to raise awareness of the problem.

[Drew Buchan]

Another one ...

"It's a Yamaha Digital Piano model CVP-301. Has a USB connector and the cable works fine. The Vista system sees the piano, but can't play anything on it ... Yamaha says it is because Microsoft has messed up the MIDI playback devices, so no MIDI devices show up for this piano. Everything works fine from an XP system to the same piano and same Yamaha playback software (it is an XP driver though!).

Supposedly, Yamaha is working with Microsoft to resolve this issue, but I was wondering if anyone had heard more about it ... I should check the Yamaha web site to see if they have updated the driver recently (in the past few weeks)."

[Drew Buchan]

According to this Vista compatibility list nothing in the EMU, Tascam or Yamaha products are working with Vista.

http://www.rainrecording.com/vista/

[Drew Buchan]

Don't know whether this might be the seed for a home-grown solution ...

Hello!

I am working on a device that has only one MIDI out port, using the generic USB
MIDI driver.
This works fine with Windows XP and Mac OS-X. It does not work with Vista.
Just for testing i have added a dummy MIDI In port to the USB descriptor. Now
it can be used with Vista as well.
But this cannot be a solution for me, as I do not want to see a non-existing
MIDI-In Port in the device selection.

Han anybody else experienced this problem?
Does anybody know, if there is a solution for this driver bug?

Regards,
Gregor.

[Drew Buchan]

this from ...
http://audioforums.com/forums/archive/index.php/t-16679.html


-Tascam
Vista 32- and 64-bit support is planned for all of the following:
FW-1082, FW-1884, FW-1804
US-122, US-224, US-428, US-122L, US-144
FireOne, IF-FWDM, IF-FWDM MKii

Full compatibility info is available on the TASCAM website (http://www.tascam.com/Products/TASCAM_Vista_Support.pdf).



GULP, no US2400 :-(
the pdf link doesn;t work anymore, though

[Drew Buchan]

Just spoke with support at Tascam.

"Its a discontinued product. There will be no vista drivers."

Zednik, I hope your contacts are better informed than the help desk.
Perhaps it all comes down to whether Microsoft will fix the general midi issue.

[Drew Buchan]

Would an Apple Mac support the US24000?
Now might be the time for a change of platform, if there is going to be all this heart ache.

[zendik]

I still feel very confident the issue will be resolved.. hang in there )(~

[Gamera]

Just spoke with support at Tascam.

"Its a discontinued product. There will be no vista drivers."

Zednik, I hope your contacts are better informed than the help desk.
Perhaps it all comes down to whether Microsoft will fix the general midi issue.
Tascam support is lame. Their statement proves it since there are no drivers to begin with. Most likely the front line support people are unaware of the discussions going on between Microsoft & Tascam until things are sorted out.

- G

[Drew Buchan]

Have Microsoft fixed their generic USB Midi driver problems?
Anyone know?
Thanks

[kruzemo]

They have not as of yet. I'm currently running the Vista SP1 beta and have reported the issues to their beta team. We'll see if it makes any difference...

[Drew Buchan]

Thanks for the update, much appreciated.

[Ricky B]

Hi, Drew,

I'm wondering if you could help me. I've been using the US2400 & Cubase SX3. All of a suden the board is out of whack, channels are wrong, no master fader,etc. Worked fine before this point.

I set it up as before but it won't take. I get device 2 to work Ch. 9-16 (in-out 2), and sometimes device 1, but 3 will not work & I have no master. No matter what I try it won't work.

I even reset the US2400 to default & reinstalled the newest drivers again, but I'm missing 17-24 & master.

It's impossible to find help w/ this unit.

Any ideas?

RickyB

[Drew Buchan]

Sorry
I have not visited this forum in a long time Ricky. If you are still having problems, this is the best US2400 support forum I have found... though it is a little quiet these days.

http://tascamforums.com/index.php?showforum=20