HUGE Problem with the Gofriller

[keithjfuller]

my Logic Express freaks out and has to quit all the time when i'm running Gofriller, and its becoming a huge annoyance. not only does it break my rhythm, but it takes another 3 hours to load when i start it back up. don't get me wrong, i love the Gofriller and the Strad (Strad gives me no problems at all), but this is getting a little ridiculous. is there something i can do to keep this from happening? is there a setting i can change on my Kontakt player? also, i know the VSL libraries have the feature that only loads the sounds that you wrote in your piece, so it DRASTICALLY reduces the time to load the sounds - goes Gofriller have anything like that?

as i read back over this it might seem like i'm angry, but i promise i'm not. i'd really just like a few pointers or something to that nature. thanks.

[Garritan]

This seems irregular. We need more details. What system do you have? OS? And in which folder did you install it in?

Gary Garritan

[keithjfuller]

hi, thanks for showing some interest. i have a macbook pro 2.33 with the latest OS and all the updates. i use Logic Express. my sounds are in Mac HD>>Library>>Audio>>Plug-Ins>>Kontakt Player 2 Library>>Garritan Gofriller Cello (I'm not sure if thats what you mean).

i have my logic set to maximun performance and lower quality. i tried everything, but Gofriller is just killing me. Sometimes its fine, but when the file gets bigger my Logic quits. when i say bigger i don't mean big at all - i'll have like 4 GPO instruments and maybe Strad, with 2 effects in separate busses. it might run fine for a while, but it will always end up quitting on me. I can almost never have multiple Gofrillers open. i've tried them on the same player and on separate ones and it usually just forces Logic Express to quit. i have no idea why its doing this, so any help would be great. thanks again for the response.

[Garritan]

Let's start with the OS first. What OS do you have? 10.3? 10.4.9?

You need a minumum of 10.4+ - except there have been known problems with audio units in 10.4.9.

Gary Garritan

[keithjfuller]

i have 10.4.9

i don't know if this means anything, but when i load multiple gofrillers - it just shuts down half way through the loading process.

[Garritan]

i have 10.4.9

i don't know if this means anything, but when i load multiple gofrillers - it just shuts down half way through the loading process.That may be the problem if you have a certain version. Can you revert to a previous version?



According to Gearwire (http://www.gearwire.com/osx-1049-causing-problems.html):


"...something appears to be amiss with Apple's most recent OSX software upgrade, 10.4.9. Plugin maker Ohm Force sent the following to Gearwire...)

Important Note Caution: the installation of 10.4.9 can emp�cher the operation of our plug-ins AudioUnits. 10.4.9 installs a new version of auval, with which our plug-ins WITH is incompatible. We did not think that this version would be publi?e before the exit of 10.5 We wish to put a new version? day which will pass the validation within 3 weeks. Meanwhile, we advise you not to install 10.4.9. D

While it could be made clearer, it seems that Ohm Force is advising users to not apply the 10.4.9 upgrade specifically due to changes in the AU subsystem.

[spitfire31]

You need a minumum of 10.4+ - except there have been known problems with audio units in 10.4.9.

Gary Garritan

A number of people reporting AU problems have updated to 10.4.9 through 'software update'. In many cases, the problems have disappeared when they did the combo update, i.e. downloaded the updater .dmg from Apple's website and installed it manually, even on top of a previous install made with 'software update'.

It's worth a try.

/Joey

[keithjfuller]

i'm out of town right now, but when i get back i'll try that - although i don't really know what i'm trying. are you guys suggesting that i downgrade to 10.4.8? i don't have any problem with that at all, but i don't think you can do that.

i might just try uninstalling the kontakt and gofriller then doing it over again, cause this problem just started happening in the last couple weeks. i don't think i've done any updates all that recently, and i haven't put anything on my computer, so i'm not sure if thats it. i'm thinking that reinstalling all the stuff is my best option i guess. its just annoying cause i love the instrument, and i'm really hoping that i won't have to retire it already only after a month. oh well, hopefully something will work. thanks for the suggestions.

[DPDAN]

Hi Keith,
I just updated my G5 Mac to 10.4.9.
I just checked the Gofriller in Digital Performer and all is very smooth.
Quick load times and plays very reliably.

I just wanted to save you the trouble of possibly having to revert "back" to a previous version of OSX.

I was reading somewhere, cant remember where, that Logic Express has really poor performance compared to Logic Pro. There may be no truth to what I remember reading.

Dan :)

[vic_france]

I really suspect a problem with insufficient RAM.
I have noticed on my own machine (a humble G4 dual 1GHz, with 1.75 GB RAM) that, while the recommended available RAM for both Stardivari (1 and 2) and for Gofriller, is 1GB, for the Strad that recommendation leaves a healthy margin, but for Gofriller, 1GB really is needed to load just one instance. I dont know how much RAM you have in your MacBook Pro, but it has to accommodate the OS, plus Logic Express, before loading even 1 instance of Gofriller.

[keithjfuller]

I really suspect a problem with insufficient RAM.
I have noticed on my own machine (a humble G4 dual 1GHz, with 1.75 GB RAM) that, while the recommended available RAM for both Stardivari (1 and 2) and for Gofriller, is 1GB, for the Strad that recommendation leaves a healthy margin, but for Gofriller, 1GB really is needed to load just one instance. I dont know how much RAM you have in your MacBook Pro, but it has to accommodate the OS, plus Logic Express, before loading even 1 instance of Gofriller.
i have the nice macbook pro 2.33 GHz / Memory: 2 GB 667 MHz DDR2 SDRAM so i didn't think that it would be a problem.

let me just say then had i known that even the most expesive computer on the market couldn't handle the gofriller i wouldn 't have purchased it. i even purged all the unused samples of the gof in my fist instance before trying to load another (i used maybe 10 notes).

i am extremely worried that if i call mac of the logic department they are going to say that i have to speak with NI or Garritan, then i will call NI and they will say talk to Apple or Garritan, and i don't think that this is a Garritan problem really seeing as they are the ones who made the sounds and its the NI engine that is supposed to play them and Logic that runs it. i know that NI will give me the cold shoulder seeing as i don't have the full Kontakt player, but who knows maybe they will give some advice.

well back to my original point. if it is the case that my computer cannot handle gofriller twice or one gofriller with a few other instruments on my macbook pro then i think there is a real programming problem. i am not sure what else i'm suppoed to buy. i cannot spend 4 thousand dollars on a studio computer and i don't think that anyone really can either - so what is my only other option... i guess its not to use gofriller anymore.

i'm really hoping that these other libraries that come out don't do the same thing to my computer, because whats the point of spending 200 dollars if my computer can't handle them?

i don't mean for this to sound angry, but i am incredibly frustrated. i thought that these libraries would be great additions, and at first they were - but this problem with gofriller is just killing me and i feel like i deserve an explanation. so if anyone knows anything please let me know. i would greatly appreciate it. thanks.




**** UPDATE ****

i just spoke with gary on the phone and he was extremely helpful, but we unfortunately could not come up with a solution as of yet. i was told that RAM was not an issue, so at least that is cleared up. i am currently on hold with NI, and i am going to see if they will be able to get me closer to a solution.

- i just wanted to reiterate that none of my posts are of the angry sort, they are simply a frustrated user trying to fix a problem - and i am confident that it will be fixed. i appreciate the help not only from gary, but also the members of the forum. thanks again.


**** UPDATE ****

HOLY CRAP. i was on hold for over an HOUR with NI, and guess what? please take a guess - they disconnected me. i called back hoping to talk to an operator, but they don't have that option. its either registration support or technical support. this is unbelievable. i guess i'll call back tomorrow morning or tonight or whatever.

let me just point out that i called garritan earlier, and guess what happened. a person answered, a vey lovely lady, then she passed the phone to gary and we tried to figure out a solution.

all i can say to NI is you really really really need to get your act together.

[DPDAN]

Hi Keith, is your version of Logic Universal Binary?
Dan

[keithjfuller]

yeah, but i don't hink Logic has anything to do with it now. i tried running the kontakt standalone and i have the exact same problem. i can only load one gofriller and the second one makes the kontakt player shut down. its odd, i loaded like 12 strads and then it shut down (i'm not sure if thats normal, but i would imagine so), but not even 2 gofrillers. i think it has to be something wrong with the kontakt player itself.

the other thing thats weird is that my gofriller loads really fast at first, but around half way (at the stac files) it starts going really slow. thats also the time that the second instance will cause kontakt or logic to shut down. so who knows.

i guess i'll try and call ni again either in the morning or at night before they close so i don't have to wait an hour again just to get hung up on. but my hopes are still up, and i'm sure this will get fixed one way or another. thanks for the interest so far.

[Nickie Fønshauge]

also, i know the VSL libraries have the feature that only loads the sounds that you wrote in your piece, so it DRASTICALLY reduces the time to load the sounds - goes Gofriller have anything like that?
Yes it does. There is a global setting: Options | Load | Load instruments/banks/multis in "purged mode". After you have played the piece - in deep silence ;) - select Gofriller's "Purge" drop down menu | update sample pool. This loads all samples used to play the piece. If you make any subsequent changes, that require more samples to be loaded, just repeat "update sample pool".

But, unfortunately this setting does not speed up loading of Stradivari (same with Gofriller, I expect), due to the latest version of KP2's inefficient loading scheme. All it does is save RAM.

[keithjfuller]

Yes it does. There is a global setting: Options | Load | Load instruments/banks/multis in "purged mode". After you have played the piece - in deep silence ;) - select Gofriller's "Purge" drop down menu | update sample pool. This loads all samples used to play the piece. If you make any subsequent changes, that require more samples to be loaded, just repeat "update sample pool".

But, unfortunately this setting does not speed up loading of Stradivari (same with Gofriller, I expect), due to the latest version of KP2's inefficient loading scheme. All it does is save RAM.

thanks. i realized that about a day ago, but i noticed it didn't load any faster, so thanks for pointing out the fact that it won't make it load any quicker. unfortunately, this still didn't prevent the kontakt player from freezing up, so who knows what it is. my guess is that there is a programming bug or something. thanks for the info though, i appreciate it.

[keithjfuller]

I thought i'd give an update to anyone following this. I finally got through to NI, and i spoke with a tech support guy named Joseph. He was really nice, and told me to send him my crash reports and he'd forward them to the German office to take a look at. He is telling me that it sounds like it might be a corrupt .wav file, but who knows. Hopefully this will get solved somewhat soon, and I really do appreciate all the advice given to me so far by the members - even though it hasn't solved the problem it just shows that people in this forum are nice enough to lend a hand.

[loydb]

I've found calling first thing in the morning, early in the week, is the best way to get through NI without holding for 45 minutes+.

[keithjfuller]

i'm happy to annouce that the new update totally fixed the problem.