Whats the deal with northernsound source?

[composer22]

Whats the deal with ordering from northernsound? Are they *really* in business?

<UL TYPE=SQUARE>
<LI>I tried e-mailing to find out if they shipped my order. No response
<LI>I tried calling. The phone rings a while then stops.
[/list]

This what you get for trying to support this site by making purchases online?

[Bill]

Given that they charge full retail prices, I’m not sure why anyone would buy here.

[composer22]

Well speak up? Give us some better sources for LOP?

[donnie]

just go to Big Fish Audio http://www.bigfishaudio.com (\"http://www.bigfishaudio.com\")

Donnie

[MartinL]

I bought GOS from Northern Sounds last fall. Before buying, the guy from Northern Sounds answered my questions. But as soon as my order was made, I never heard from him again. I was wondering if my order had been received, etc... I tried many times to enter in contact with him (many phone calls, many messages left on answering machine, many emails...). Not a single answer after the purchase was made. I finally got the library 2 weeks later.

About one month ago, I figured out I never got a receipt for my GOS, and asked Gary if he could send me one (for my taxes). Gary told me that since I bought from Northern Sounds, I had to ask them for the receipt!

So I tried again to get in touch with them, but as you could imagine, never got any answer.

As far as I\'m concerned, I will never do business with them anymore. They really s*$%.

Martin

[composer22]

thanks Donnie.

Yeah, I went there. Northern is cheaper (see orch page). I wanted to also support this site.

Well I tried northernsounds again. Got through this time. Seems the place they order their shipments from is backordered a few days as the developer changed distributors, and it should be shipped friday...we will see.

=(

[MartinL]

<BLOCKQUOTE><font size=\"1\" face=\"Verdana, Arial\">quote:</font><HR>Originally posted by PaPa Chalk:
[B]First with regards to MartinL we have responded to you previously via email and indicated to you that we do not issue hard copy receipts your email receipt is the only receipt issued by northern sound source. This has always been our policy.
<HR></BLOCKQUOTE>

Well strangely, I never received your answer... as I never had any answer after my GOS purchase this fall.

I do have and use an hotmail account... Maybe that explains some communication problems, but certainly not all.

MartinL

[donnie]

I have know the guys at Northern Sounds now for a couple of years. I am quite confident in saying that they do take their business very seriously and I\'m sure most of these situations are just misunderstandings. They are very nice guys and are always a pleasure to work with.

Donnie

[PaPa Chalk]

Hello Martin, We have tried contacting you by phone again and we left a message also(today) and previously. We also left our phone# in which you have contacted us by phone previously. Not sure why you can\'t get us either way. http://www.northernsounds.com/contact.html (\"http://www.northernsounds.com/contact.html\")

http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif
PaPa Chalk

[composer22]

My only suggestion to them today was that perhaps they should update their support page a bit to reflect:
<UL TYPE=SQUARE>
<LI>Hotmail account issues
<LI>Tracking numbers - if you want them please call
[/list]

Take a look at audioMIDI.com\'s site. Click on ABOUT US, then look at CONTACT INFO and POLICIES for examples of materials to emulate - full or in part.

Cheers

=)

[PaPa Chalk]

http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gifThanks Donnie.

Actually composer22 we are currently undergoing a site update/revamp. There will be many changes I think everyone will be pleased. It is taking some time as we
We move forward. We try to respond to every email, if you do not receive a response by email try contacting us by phone. As we said before we are having a problem with the hotmail accounts most of the email response problems seem to come from these accounts. Sometimes we respond to these addresses and the recipient does not receive the email.
http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif
PaPa Chalk

[composer22]

Thanks Papa Chalk;

Looking forward to the upgrade.

And as a suggestion, we posting members should do our best to support this site by making purchases through northernsounds. The forums are extremely helpful and are a great conduit for the GOS community.

Regards

composer22

[MartinL]

I just got a message from Northern Sounds by phone. I guess all this was a misunderstanding. They say they sent me countless emails... but I never got one (on my hotmail account.)

Papa Chalk even asked me (on the phone message) to check my hotmail account, that I should have an email from them. But I didn\'t get anything.

So I guess all of this is related to the \"hotmail\" problem. I don\'t want to start a war against Northern Sounds, or anything like that. If other people are satisfied with them, then fine. http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

I would be glad if all of this is just a misunderstanding. Anyways, Papa Chalk, please send me the GOS receipt by email (since I never got it on my hotmail account) to the address: *************.

Thanks,
Martin

[This message has been edited by MartinL (edited 04-03-2002).]

[This message has been edited by MartinL (edited 04-03-2002).]

[PaPa Chalk]

Thank you
composer22

It really does take a lot of time effort monitoring, answering questions and funding this site. We really appreciate when user\'s/developers can see respect and encouraging us for that thanks again. http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

Martin your email receipt was sent to your hotmail account 10 seconds after you ordered. We also sent it many times after this when you requested it. Not sure why you didn\'t get or see it but it is shown right on the email receipt. We are resending the receipt to your address.

Just a suggestion Martin remove your email address from your previous post you could get massive spam emails.

Thank you all for your input on the site more interesting things to come soon.

http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif
PaPa Chalk

[MartinL]

Thank you PaPa Chalk!

Martin

[composer22]

NorthernSounds called me back. Seems hotmail emails are driving down their email system with strange virus attachments, so they are having trouble w/ returning emails.

As for my own order, their system doesnt automagically post tracking numbers, but they gave me these no problem via voice and I should get my orders today and tomorrow. (The previous LOP backfill problem is bogus, as they were looking at the wrong order, and one of my shipments was sent from the distributor to a wrong address).

I have to send a compliment. These guys spent conciderable time calling me back to make sure I am informed.

Thanks!

[PaPa Chalk]

Hello all just replying to this post. First with regards to MartinL we have responded to you previously via email and indicated to you that we do not issue hard copy receipts your email receipt is the only receipt issued by northern sound source. This has always been our policy.
With regards to composer22 his order was shipped out immediately and he has since received his tracking number. We try our best to stay on top of all orders unfortunately there are times when there are situations beyond our control such as couriers misplacing products. Delays due to border inspections. If we make a mistake we hold our selves fully accountable and will try to do whatever we can to rectify the problem.
As of late we have been dealing with security issues mainly viruses. With all this being said we would like to address the issues of hotmail accounts. We currently do not accept hotmail accounts. We have been receiving numerous viruses from these accounts.
We also found that these accounts can be used to spam. If you receive any email from a hotmail account with attachments do not open them delete and empty them from your trash or recycle bin. Some have a statement or subject like \" hi, how are you\"
As for now we do not accept hotmail accounts until this problem is resolved.

http://www.northernsounds.com/ubb/NonCGI/images/icons/frown.gif
PaPa Chalk