software

[Punda]

As a relatively new customer to buying software, I only own Sibelius and GS although I had many programs running on the old Atari ST, is it customary to delay releases on new software and lie to the consumer as Nemesys has without any response, just wondering.

[Giorgio Tommasini]

Yes, those Sirs at Nemesys ought to give their faithfuls a proof of their respective existence

[Chadwick]

GIVE IT A REST GUYS!!!!!
For God\'s sake, no one in the software side of the IT business delivers on time - no one.

I agree that it would be \'nice\' if they could put a reply on the notice board, but I don\'t think it\'s worth complaining until they\'re more than simply a week late.

Anyone honestly contacted them direct about release dates?
They\'ve promptly replied to each and every one of my emails (and I\'ve probably sent twenty to nemesys direct).
I\'m constantly surprised by people who post criticism of Nemesys and complain of problems they\'re having, but don\'t seem to have bothered to contact them about their particular beef. Are these people unable to contact nemesys because they\'re using cracks or something????

[Giorgio Tommasini]

Are you real, Chadwick ?

You seriously think all of us should privately contact Nemesys to know about a release date? Is this an unidirectional forum? And, as a suggestion, keep yourself cool with insinuations about cracks.

Giorgio

[Chadwick]

Yes I\'m real.
Well......have you asked anyone from Nemesys before putting the boot in on this forum?

If you haven\'t, why not try them on
info@nemesystech.com

[Lougheed]

Chadwick,

This is supposed to be an OFFICIAL web site for Nememsys, so at the very least, someone from Nemesys should be monitoring and RESPONDING. This used to happen, remember \"Dave from Nemesys\". Nemesys will say they are much too busy, I\'m sure. What a crock. I spend a mere few minutes a day reading the few new messages posted here, and even if I replied to all of the messages, it wouldn\'t take much time. Nemesys has been advertising (for example, in Keyboard Magazine) an availablility date of April. It is not unreasonable to expect them to post ONE message stating the revised estimated date of release. At some point, it is unresasonble to expect them to respond to multiple emails, phone calls etc. The personal response is better left for tech support, IMHO.

This is the only \"Official Nemesys GigaSampler User Forum\" so they should respond. It is called good business.

Lawrence

[Boomer]

Hey Lougheed,

I couldn\'t have said it better myself! When is Nemesys going to realize that customer service and relations are the only things that will keep their company alive? Without us, Gigasampler never would have been a success, and without us, GigaStudio will NOT be a success.

I think Nemesys really needs to re-evaluate the way they treat and value their customers.

Hmmmm...ya know, that hardware sampler of mine is looking more and more attractive every day. http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

Hang in there, surely Nemesys will come out of hiding...one of these days!!

[Bill]

>> This is the only \"Official Nemesys GigaSampler User Forum\"
>> so they should respond. It is called good business.

I agree with this, but would also add that even though is says “Official”, this site is not maintained or sponsored by Nemesys. When people form Nemesys post here, it’s on their own time.

[Cool7s_Dad]

Being in the software industry for lo these 20 years now, I can confirm previous postings that software is very rarely delivered on time. But it *does* happen. I\'ve done it myself more times than not.

However, it is simply *not* acceptable to leave your customers in the lurch. When you\'re going to be late, tell them you\'re going to be late... *before* you\'re late. It\'s no big deal to do so. Most people understand that software is generally a very difficult proposition. I would personally rather get it right than get it too soon.

But Nemesys has even more problems than just not informing their customer base of the status of a late release. When I first ordered GigaSampler Full, I got a CD for the LE version. That\'s not very good. I also ordered other items have failed to show after a month (note that my credit card charges came in right on time). I have called them directly on this and spoken with them. Still no satisfaction. In the last two weeks they have stopped returning my calls.

All this adds up to a not very pretty scenario. It\'s a shame to see a great piece of technology squashed through mismanagement and below-standard business practices.

Peace,
Tim http://www.elithic.com (\"http://www.elithic.com\")

[Chadwick]

I simply don\'t see how screaming about Nemesys being liars and letting us down is going to improve their customer service.

At Nemesys site: http://www.nemesysmusic.com/wheretobuy/untitled2.html (\"http://www.nemesysmusic.com/wheretobuy/untitled2.html\")

GigaStudio has arrived! Place your advance order today. Initial orders of GigaStudio will ship by May 15,
2000. Please allow 2-4 weeks for processing and delivery.

The email form states that :
A real, live person will review
your order and email you a confirmation, including shipping charges, usually within 1 business day.

[Mahlon Bouldin]

I have never had anything but good service and contact with Nemesys. The fact that the shipping date for Gigastudio was not met is normal fare for the software industry, and while maybe it should have been addressed, in my opinion, it does not make Nemesys irresponisble at all. Look at the poor souls who\'ve been waiting on Sumatra.

Well, anyway. It\'s shipping soon. So all is well.

Mahlon

[Kenn159]

I see some people are upset about the business dealing of Nemesys,Software released later than expected ,etc.
I have found Nemesys to be a pretty decent group of people . And like most people in the the software business are under a incredable amount of pressure to produce quickly and stay competitive in a industry that seems to raise the bar higher each and every year.Yeah maybe they could have informed us a few day\'s ago and said the software is delayed ,but most people that have been buying software for awhile know from experiance ,that you dont take those projected release dated seriously .When the software is out ,then you know its for real.
And while were all on the subject of judging Nemesys as a company ,we need to look at the whole picture ,and the most important aspect of that picture is ,their amazing ground breaking contribution to the art of making music. Take a look at there competition , there isn\'t any.And what about this upgrade price of $149[very fair]. If this was Kursweil that we were dealing with they would be goudging us for 10 times that amount.See ya , Ken

[Cool7s_Dad]

Chadwick,

I never screamed. And I\'ve never called the good people at Nemesys liars.

Your point, however, overstated as it was, is in complete error. You say \"I simply don\'t see how screaming about Nemesys being liars and letting us down is going to improve their customer service.\" My only response is to ask: How is Nemesys going to improve customer service if no one points out their shortcomings to them? The answer is: They can\'t.

If you\'re of a mind that Nemesys is perfect, then you can stop reading. I, OTOH, would really like to see them do three things: 1) Improve communication. If you\'re late, you\'re late. As I said, that\'s no big deal. Just tell us; 2) Ship the right product... the product that is ordered; and 3) Either get a secure order page or start answering the phone.

None of these things is too much to ask.

Tim http://www.elithic.com (\"http://www.elithic.com\")

[Boomer]

Jim,

What do you plan to do about the unsecure order page? I don\'t think anyone feels comfortable giving their credit card info without a secure page. Is Nemesys prepared to take hundreds of phone orders (in place of secure online ordering)?

[Kenn159]

Good Question

[Chadwick]

Cool7sdad - I was referring to the earlier, post, not yours - \"is it customary to delay releases on new software and lie to the consumer as Nemesys has...etc\"
I just thought that was the kind of comment you see on Newsgroups that few would make face to face - especially when you consider how soon after the promissed release date the post was made.

[Jim Van Buskirk]

Sorry about the delay in responding to this thread, but we\'ve been working extremely hard to create something to be very proud of, hopefully you\'ll all agree once you\'ve had some time with the product. Here\'s a post from last night - repeated here for the benefit of this thread:

Just to clear up any confusion, the GigaStudio IS finished and the development team is celebrating!!! Initial units should be arriving back from manufacturing as soon as Friday, or by Monday to be on the safe side. The U.S. $149 upgrade version is direct with NemeSys, retail versions and upgrades in all others countries through your authorized NemeSys dealer/distributor.
http://www.nemesysmusic.com/wheretobuy/untitled2.html (\"http://www.nemesysmusic.com/wheretobuy/untitled2.html\")

NemeSys will process upgrade orders in the order in which we receive them.

[Cool7s_Dad]

Chadwick,

Sorry for the confusion. And hey, I *love* the people at Nemesys. They do absolutely fantastic work. I guess I shouldn\'t complain about minor annoyances... because compared to what I\'m getting for the $$$ I\'m spending, they *are* minor. I just want them to be very successful so they\'ll continue to make it possible for me to compete musically with the big boys. http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

Peace,
Tim

[Chadwick]

My thoughts exactly http://www.northernsounds.com/ubb/NonCGI/images/icons/wink.gif

[KIA]

Hi

I work for a music software distributor in the UK and I was not in the least surprised that GStudio would be a tad late. I often forget (Take Cakewalk) for example that there is less than 90 people work there. I used to work for DEC where thousands were employed and they still didn\'t get stuff out on time (Hardware & Software)and you had to use all sorts of excuses because you were not informed from the top as to when things are gonna ship. I kid you not when I say that Nemesys has only a handful of great staff and its because of the amazing success of GS and Nemesys that we are all chomping at the bit to get the latest and greatest software. This doesn\'t excuse the lack of \"customer service\" that a few good guys on this thread have mentioned but I would imagine that if you were to spend a day at Nemesys that absolute \"controlled\" chaos is going by a few guys trying to get a product out to people. I would prefer to have a product that worked but I had to wait for it than a product that shipped on time and died a hideous fiery death and took away my faith in something...

Keep the faith.. Its gonna be worth waiting for.

KIA

[Boomer]

Well, it\'s been a week and we still haven\'t heard any response from Nemesys regarding their UNSECURE online order page.

So, I guess this \"silence\" means that they have no plans to do anything about it. http://www.northernsounds.com/ubb/NonCGI/images/icons/frown.gif Oh well...Nemesys, get ready...here come the phone calls!!! http://www.northernsounds.com/ubb/NonCGI/images/icons/smile.gif

[KIA]

Boomer

I don\'t really advocate wasting my time being negative on forums. But do us all a favour and go and buy your Hardware sampler. Give us and Nemesys a break by not wittering on.

PLEASE (I\'ve asked nicely)

KIA

PS.. Oh and by the way why don\'t you call Nemesys and ask them yourself. I just have and got a fairly clear response as to shipping times and what they are doing about the \"Unsecure\" order system.


[This message has been edited by KIA (edited 05-16-2000).]

[Boomer]

KIA,

Look, I\'m sorry if I come across as this \"negative\" guy. All that I\'m trying to say (and this isn\'t just *my* opinion) is that this is the \"Official\" users forum and it should be used to \"inform\". Why should every user of Gigasampler have to call Nemesys to get the status of their web page\'s unsecure order form or for the status of future products (GigaStudio, etc). Talk about inefficient! That is what this forum is all about...communication. Nemesys can make just *one* post to this forum and instantly they have reached thousands of their customers. Why does this concept seem so horrible to you? Again I apologize if my frustration has come across as \"negative\". I\'m only hoping that by voicing my concerns, Nemesys will listen and improve the communication with their customers. The end result is more timely information and better feedback...which helps us ALL!!!

[KIA]

Boomer

I take your point and have to agree in some way. I would still say that Nemesys will be running their pants off getting GStudio ready for us but thats what its all about. I do admit that I found some of your \"Hardware Wins\" theology was not what we needed. But I can\'t blame you.

Just ignore me, I am that way out this week. My wife is having her \"womens\" Issues and makes Cruella De-Ville look like a viable option. Still that gives me more of an excuse to play Tiberian Sun to stay out of plate throwing way.

Best

KIA