Giga Piano CD is corrupt

[migo]

Just my luck! Tried installing the Giga Piano several times into my slave hard drive. At about 7/8ths of the installation complete, I get a Runtime Error...abnormal program termination. Then, while in GigaStudio, I try loading the 1Gig Acoustic & Light Grand. All I get an error message. Anybody else get these error messages?

[gigaDiga]

yep same here...

I\'m gonna try copying it onto my harddrive sometime soon, when I need it.

ouch hard drive space is running low

[jphardy]

I have two sets of Studio 160; both sets have a defective Gigapiano CD. I think that the disks are readable on some drives but not others. I had to deselect Gigapiano in order to install Studio.

There are a number of other problems typical of new software. Note to Papa, it might be helpful to create a temporary category for reporting bugs.

[stealth]

Same here. I got the runtime error and finally did the basic installation. Also, the soundware 2 disk is exhibiting the same problem. The drive gives an error message after trying to copy the larger gig files.

Will Nemesys acknowledge that there is a problem and propose a solution?

[Timp]

What a coincidence, my giga piano does the exact same thing. For two of them to fail in the same place lead me to believe, there might be quite a few of them bad. After leaving messages for three day’s to Nemesys tech support, I was finally able to reached them though sales and they said they would send me another disk. I do love the program and it runs happily along side Cakewalk Pro Audio 9.03 running at 24bit.
<BLOCKQUOTE><font size=\"1\" face=\"Verdana, Arial\">quote:</font><HR>Originally posted by migo:
Just my luck! Tried installing the Giga Piano several times into my slave hard drive. At about 7/8ths of the installation complete, I get a Runtime Error...abnormal program termination. Then, while in GigaStudio, I try loading the 1Gig Acoustic & Light Grand. All I get an error message. Anybody else get these error messages?<HR></BLOCKQUOTE>

[migo]

Where\'s Dave Of NemeSys? Wonder if he can help.

I hope that the problem is not with my slave hard drive. I have two Maxtor (7200rpm, 9ms access time) hard drives. One 30 gig (master) and one 20 gig (slave). I attempted to place the Gigapiano in the slave. All the other music files were loaded without a problem.

I sent an email to the Nemesys Tech Support last night. I\'ll wait a day for them to respond. Has anyone tried contact by telephone?

[migo]

I found a solution to the problem. It appears that the problem is with the instalation. The Gigapiano wav files are fine. So, for anyone who encounters a problem with full installation, Here\'s what I did.

-Install only the GigaStudio program files, disable the Nemesys GigaPiano during first time installation.

-Run GigaStudio for the first time to make sure that it is properly working.

-Now, place the GigaPiano CD in your CDRom. Open your Windows Explorer & click on your CDRom letter. You should see NemeSys_1GB_Grand. Highlight & copy it.

-Make a new folder(call it anything) in your destination hard drive, & paste the Piano there. It should take no more time than full installation.

Oh, BTW, the GigaPiano sounds beautiful, compared to what I was using for a piano sound previously. Happy recording everyone!

[Timp]

Has anyone received a replacement for his or her corrupted gigapiano disk? After days of trying to reach Nemesys, someone finally called me back and said they would send me another one next day air; that was five day\'s ago. I\'m sure my problems may seem minor but after hearing the demo piano it upset\'s me that I\'m unable to play it, even more so since I have already paid for it.
<BLOCKQUOTE><font size=\"1\" face=\"Verdana, Arial\">quote:</font><HR>Originally posted by migo:
I found a solution to the problem. It appears that the problem is with the instalation. The Gigapiano wav files are fine. So, for anyone who encounters a problem with full installation, Here\'s what I did.

-Install only the GigaStudio program files, disable the Nemesys GigaPiano during first time installation.

-Run GigaStudio for the first time to make sure that it is properly working.

-Now, place the GigaPiano CD in your CDRom. Open your Windows Explorer & click on your CDRom letter. You should see NemeSys_1GB_Grand. Highlight & copy it.

-Make a new folder(call it anything) in your destination hard drive, & paste the Piano there. It should take no more time than full installation.

Oh, BTW, the GigaPiano sounds beautiful, compared to what I was using for a piano sound previously. Happy recording everyone!<HR></BLOCKQUOTE>

[Timp]

My disk failed even when I tried to copy it from three different systems.
<BLOCKQUOTE><font size=\"1\" face=\"Verdana, Arial\">quote:</font><HR>Originally posted by Timp:
Has anyone received a replacement for his or her corrupted gigapiano disk? After days of trying to reach Nemesys, someone finally called me back and said they would send me another one next day air; that was five day\'s ago. I\'m sure my problems may seem minor but after hearing the demo piano it upset\'s me that I\'m unable to play it, even more so since I have already paid for it.
<HR></BLOCKQUOTE>

[ronlucas00]

I Re-tried, re-tried, and re-tried - it finally worked. Kind of a pain though.

Ron

[jbibbo]

We (NemeSys) have identified a problem with a batch of CDROMs manufactured last month. We have corrected the problem. Unfortunately, some of the CDROMs made it into product. To obtain a replacement CDROM please visit

www.nemesysmusic.com/BadCD.html (\"http://www.nemesysmusic.com/BadCD.html\")

and fill out the form.
It will ask for
Your Name
GigaStudio CD Key
Shipping Address
Name of the Corrupt CD

We apologize for any inconvenience.

Joe (NemeSys)


[This message has been edited by jbibbo (edited 06-13-2000).]

[tshortkc]

A week of no reply to a completely \'downed\' studio is not an inconvenience, it is unbelievable! Thank you that you \'may have found problems with your CD distributors\', but customers who want a recorded session delivered on time don\'t really care about those types of excuses.

[This message has been edited by tshortkc (edited 06-12-2000).]

[jbibbo]

tshortc,

It is not quite that bad. The batch of CDs that have been identified as being corruptted are the GigaPiano and SoundWare II. Neither of them are needed to run the GigaStudio. To the handful of custmers who have received one of these CDs, we apologize. But it should not have kept anyone from running the GigaStudio.

I noticed you had another post regarding an error message, \'Error 4000: ...\'. This is usually caused be an incorrect hardware configuration or unsuccessful setup process. The easiest way to help you get up and running is to have you run the diagnostics, send them in to tech. support, and we will help you get the GigaStudio installed and working on your system.

Joe (NemeSys)

[remko]

I also got the defective GigaPiano CD, with my upgrade to GigaStudio 160 from GigaSampler. Question: Is there any difference between both GigaPianos, or can I just use my old GigaPiano CD and ignore the defective new one?

Thanks,
Remko


[This message has been edited by remko (edited 06-18-2000).]

[jbibbo]

remko,

Musically no. The instruments are identical. However, you will need the new piano to register your GigaStudio. We have added some security bytes on the new Gigapiano\'s CD. Just fill out the form on the web page in my previous email and we will send you out a new CD. Until then you can use your old piano with the GigaStudio.

Joe (NemeSys)

[Timp]

Has anyone recieved there replacement gigapiano? I receive an package that has \"gigapiano replacement\" wriiten on the front label, but the package only contained a brochoure of sample library\'s. What\'s up with Nemesys?

<BLOCKQUOTE><font size=\"1\" face=\"Verdana, Arial\">quote:</font><HR>Originally posted by Timp:
My disk failed even when I tried to copy it from three different systems.
<HR></BLOCKQUOTE>