I\'m writing what happened to me today because I really need to get more opinions/ideas on the subject:
in December 2002 I ordered the SoundBlock Daughterboard for my K2500x (Piano ROM+daughterboard, item code: RMB-P2) from a web site I won\'t specify now to keep it respectfully anonymous. This web site pro audio dealer had that item in its CLEARANCE section, there was just one item left and the price was discounted: 172.00USD instead of the usual 199.00USD.
I ordered it with an online transaction and after some days the package arrives at mine. When I open it I notice that they have sent me a RM2-P2 Contemporary ROM for K2500x even if the STICKER LABEL (placed by the dealer for its storage archiving and management) reported: K2500x DAUGHTERBOARD ROM RMB-P2. So the label was exactly related to the product I ordered but the package contents were different, basically: a mislabelled box.
I didn\'t loose time and contacted the dealer, reporting the problem: they tell me to send the package back at theirs so that they will send a TRUE RMB-P2. I point out that I would have sent the RM2-P2 AFTER the right RMB-P2 arrived at mine. The dealer also agrees in sending the right RMB-P2 without charging for product or shipping additional costs, and it also tells me their DHL account number so that I could have use it when sending the wrong package back in order not to pay for that shipping as well.
Today the right RMB-P2 arrives here but the couriers tells me I have to pay CUSTOMS FEES because the dealer wrote on the item specs that its cost was 172.00USD. With such a big price, customs fees are applied and charged to me, so I had to pay.
I payed and after that I sent my bank account informations in order to have a wire transfer from the dealer as a refund for shipping costs I payed. Here is what the dealer replied:
\"Please note that all customs fees and taxes are the responsibility of
the buyer. We do not take care of them.
We just charge for the value of the items and the shipping charges.\"
here is my reply: \"this is quite surprising and leave me a bit astonished: at the end, I will have payed taxes 2 times, while I will just have 1 object in my hands. i find it really hard and weird to believe that a mistake that has not been generated by me is going to be payed by me. I don\'t want to think that F___ C______ has to pay customs taxes (also if it was the natural thing I was already thinking about, sort of automatic thought) but it is a sure thing that it was not me for sure.
basically please I would like you to think about this: I am going to pay for a mistake I did not commit. With all the respects I always owe you, I would like to discuss such a thing which I believe really unfair. is it just my point of view?\".
I really need help on this as I don\'t feel this to be a fair way to deal with a customer. I still have the wrong RM2-P2 in my possession.
Thanks in advance for having read such a long post,