There are very few orders that are taking two weeks. Orders are now being sent in about one week. Those orders that are taking longer usually have credit card or other issues.
All email I receive is answered promptly and personally. If you are using Gary@harps.com, as indicated in your post, it may not have reached me. Try using lower-case email@example.com. There are other ways to get a hold of me. My phone number and fax are also listed on my web site.
[This message has been edited by Garritan (edited 10-29-2001).]
Hi - I\'m a first-time poster to northernsounds (though a regular reader for some time). Just wanted to provide a bit of balance and report my own entirely satisfactory customer experience. Prompt response from Gary to a pre-purchase query; estimated delivery time (circa one week to the UK) at time of order was exactly what it turned out to be; and then very rapid support (within the hour) from Jeff@Marblesound over some initial teething problems my particular system had with Maestro Tools.
This isn\'t an attempt to further beatify the GOS team (!) - just a satisfied customer reporting back. Unsolicited, I should add.