High Priced Libraries = Better Support?
I just got finished reading a thread in another forum here and basically everyone was cheering the developer for wonderful support and \"free\" updates, etc.
Now, keep in mind the library costs close to $1000.00 if I\'m not mistaken. [img]images/icons/wink.gif[/img]
After reading the thread I realized NONE of the libraries I have purchased have EVER offered free updates or add ons, etc. Granted my most expensive library is well under $1000.00 but I was very envious of the level of support this developer is giving to his customers.
I can\'t help but think this was in the business plan when they first priced the library. I mean how much would they have sold it for if they simply said there will be no updates, no free add ons, etc.
All of the \"extras\" thrown in after the point of sale (support, free updates, etc) really makes the $1000.00 investment alot easier to digest. These guys are getting top notch support, FREE updates, FANTASTIC!! [img]images/icons/smile.gif[/img]
My question is, would you guys be happier paying a higher price tag for sample libraries if they offered free updates, GOOD customer support, etc? Or is the initial point of sale price more important?
Personally, I know I\'ll never look at JUST the price tag ever again. I will research the company and find out how their customer support is, IF they offer free updates, etc.
I would think ANYONE planning to buy some of the newer libraries either available now or coming out soon should research the company behind the product to see what kind of support, updates you will get.
At what price tag should we EXPECT good customer service and timely updates or add ons?