My saga of the last few days – I’ll try to be brief:
New Dell Dimension 8300, running Windows XP Home. 1 GB RAM. 120GB Hard drive. Very fast machine. Loved using it for the past few weeks for internet and a little word processing et al. Soundblaster Live with 5.1 support. Midisport Uno 1x1 interface connected thru the front USB port. Roland PC-200 MK II controller. Doing almost exclusively composition. No real digital recording needs.
Just purchased Sibelius 3, Garritan Personal Orchestra (and PhotoScore Pro but never got to installing it).
Installed Sibelius 3 (together with Kontakt Player Silver and Scorch). All was well. Started Sibelius 3 and received a blue screen “stop error” that Windows had shut down to protect my computer. Per instructions, turned off computer and back on. New stop error (slightly different than the previous one). 90 minutes with Microsoft Customer Service – all manner of attempts to do a repair and install but to no avail - the computer wouldn\'t let them access the repair option. They decided it was a hardware problem. 2 hours with Dell Customer Service and basically, a complete re-install of Windows was needed (thankfully, a new computer, so very little stored on it – except my tax return!).
Re-formatted hard drive using debug script. Re-installed Windows from scratch together with bundled programs, SoundBlaster drives, Midisport driver and Office Small Business. All was well. All programs working fine. Re-installed Sibelius. Again, installation was fine. Opened the program and received a stop error. Turned off computer and then back on and this time, it re-booted without the error. Uninstalled Sibelius. All other programs still functioning normally. Installed Garritan Personal Orchestra. Installed OK. Opened program and received same stop error as in previous paragraph. Once again, forced to re-format hard drive and re-installed Windows from scratch together with other programs (but NOT Sibelius or GPO).
At this point, I figured the problem was probably not with the software but perhaps with the sound card or the MIDI driver since two separate programs, both audio/MIDI-related, had triggered such crippling stop errors.
Went to Creative Audio website to make sure I had the latest drivers for the sound card. Went to M-Audio website to make sure I had the most recent driver for the interface. Then re-installed Sibelius. Installed OK. Opened the first time OK. Closed it and thought all was well. Downloaded Sibelius 3.1 update. Opened Sibelius and received the stop error. Thankfully, not the crippling one (I was able to re-start into Windows). Still, ugh.
Anyone have any ideas what is wrong with my machine – what I can do to fix? Is any of my hardware inherently incompatible and therefore causing these massive errors? My random thoughts are:
-- does Sibelius work with “Soundblaster Live!” or does it require an Audigy-series card?
-- if Sibelius does work with Soundblaster Live, is it possible that Kontakt Silver is causing the error? My understanding (though I am a novice) is that Kontakt requries a soundcard with an ASIO driver and that the Soundblaster cards have a lesser driver (whereas the Audigy has the ASIO driver). And this would explain why both Sibelius and GPO caused the stop error. If this is true, would it follow that if I installed Sibelius without Kontakt Player that the program would not cause a stop error (however un-useful that might be for me)?
-- Is there any reason to think that the MIDI interface is causing the problem? I know that MIDI devices can be connected via the gameport as well but I know of people that use the Midisport thru a USB port on their Dell without incident and the driver is indeed the latest one, (3/7/04) downloaded from the M-audio website and supposedly written specifically for XP.
Basically, if there is anyone out there with some expertise (which is anyone except me) who has ideas on how I can troubleshoot this problem -- either via software or hardware, I would be most grateful. I was so looking forward to getting started with Sibelius and GPO and all I’ve had is 3 days of agony.
New York, NY