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Topic: Amazed by Echo Audio Support and Repair

  1. #1
    Senior Member Steve_Karl's Avatar
    Join Date
    May 2004
    Pittsburgh, PA 15206 USA

    Amazed by Echo Audio Support and Repair

    Hey there,

    I bought a Gina 24 used on eBay and the Headphone Volume Pot on the
    breakout box was a bit loose and static resulted when turning it.

    My mistake, not reading the full description, and jumping on a $175.00 buy it now.

    OK well ... whatever.

    I call Echo and ask about possibilities of an RA number.
    I *totally* explained that it was just bought used and was broken when I got it.

    He said, here's your number, send it back and we'll fix you up.
    I ask, "can you guesstimate a charge?"

    He says, "Don't worry about it. No Charge."

    They didn't even charge me for return shipping!

    Repair description:
    "Replaced the cvard and the breakout box." !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    What a wonderful surprize in a usually disappointing world of business!

    Steve Karl

    P.S. On the down side. UPS sux!
    The box was pretty trashed when it got here.

  2. #2
    Moderator/Developer Brian2112's Avatar
    Join Date
    Nov 2003
    Out of my Mind

    Thumbs up Re: Amazed by Echo Audio Support and Repair

    Yes, I have been very pleased with Echo. They are a solid firm.
    "So what if some parts of life are a crap shoot? Get out there and shoot the crap." -- Neil Peart
    Hint:1.6180339887498948482 Φ

  3. #3

    Re: Amazed by Echo Audio Support and Repair

    Sounds good, my next card might be an Echo. I have an Audiophile 2496, and a couple of years ago I had problems with this card. M-audio excelled in ignoring my calls for help, so after that experience I prefer to stay away from M-Audio products. Others may have different experiences though, and almost every brand has their satisfied and unsatisfied customers.


    New music at

  4. #4

    Re: Amazed by Echo Audio Support and Repair

    I bought a Gina and eventually took it back because I could not get it to work. I spent a few hundred more and got a MOTU 2408 and that's been a great card. The Gina seemed to run extremely hot too, like you couldn't keep your hand on it it was so hot. Maybe this is why it didn't work. I don't know.
    Michael Peter

    If music be the food of love...
    play on

    William Shakespeare


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