I was wondering if anyone else here has had any experience with the The Film Music Store (now The Industry Store) that approaches what has happened to me.
I ordered 3 items from them beginning in April. Every order has been a complete disaster trying to actually get what I paid for.
Order #1: My mid-april order never arrives, so I email them a few times getting no response. Their website says it might take 2-5 weeks for an order to arrive, so I wait. After 6-7 weeks I call a couple of times and leave messages. In June, I finally get a call back and they say the order says it shipped long ago. They send out "another one", to the exact same address, and it gets here with 3 days.
Order#2: Placed July 7th. Nothing arrives. Mid-August I repeatedly email and call them. Finally get an email back saying the product is on backorder and they send me a .pdf of the book, also stating "You will still be receiving your product in the mail very soon." It still hasn't arrived on October 7th.
Order#3: Placed July 16th. Same deal, nothing ever shows up. I repeatedly email and call. On August 26th I get the backorder response again, saying it will ship by "next week". This also hasn't arrived as of October 7th.
Finally, after feeling that I have been more than patient in waiting for my products, today I initiated chargebacks with my credit card company for the merchandise never received.
Has anyone else had any trouble buying from them? It's hard to imagine that all 3 orders having problems could be an isolated incident.