This has been a frustrating first week with GS3, as I haven't even been able to register yet. Here is a copy of the email communication between myself and Tascam tech support: (I have replaced some digits with 'x's). Unfortunately I can't post photos here.
Question = Hope you can help - I'm trying to submit my competitive upgrade coupon code for Gigastudio 3 Orchestral edition, to get a valid replacement CDKey number. Every time I send the form off with my code (730C-xxxxxOGH), it comes back with the last O turned into a 0 (zero) and an automated error message, saying that I must have entered the code incorrectly. I really want this code ASAP so I can get on and register and use the program. Please help, thanks.
The last "O" is a zero, We do not use the letter O only zero's. Please submit using all zero's.
OK - I have tried your suggestion of using all zeroes, but unsurprisingly the same error message comes back.
This is getting kind of ridiculous - I have been waiting for a week now to use this software which I paid for. I am not able to use it under the 10 day grace period, because your system took that away when I plugged my usb MIDI interface in! (but that's another story)
I appreciate your response, (even though my original email of the 6th Oct was never answered) but your statement is plain wrong.
Please see the attached photos which clearly show that you do use the letter O, at least in your competitive upgrade coupon codes.
I look forward to your response.