Guitar Center Pro rant
OK, I just got off the phone with a Guitar Center Pro account exec, and I have to say I'm a bit peeved. Here's the deal, I bought a copy of Opus 1 and shipped it out to Boston, where sales tax is 5%. The account exec is based on NY and he had to drop ship it to Boston. Their computer system charged me NY sales tax, because apparently the computer thinks they're doing a special order to their NY store. Obviously this is flawed and needs to be looked at, because when you're buying something like Opus 1, there is a bit of a difference between 5% tax and whatever NY is (I think 8.5% or something close to it).
Here's the part that got to me: the account exec said, "well, it's about a $20 difference in tax.. so.. you know, it's just $20." I was like.. uh, actually it's more like $30 difference in tax, and I'm on a tight budget here. Who the heck are these people trying to tell me that "it's just $20, no big deal." Yeah, I am aware Opus 1 retails for $1000.. but that doesn't mean I'm loaded with cash and I'm just going to throw $30 out the window because their computer system is flawed.
Totally unprofessional. I deal with clients a lot for web projects, and should I make a mistake, even $5, I'm not going to tell them, "Hey, it's just $5" and try to justify my comment because they spent $3000 on me. That's a totally unprofessional attitude. Every penny counts in business, and businesses like this should have the integrity to apologize for the mistake and tell me they'll look into it.