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Topic: tascam shop

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  1. #1

    tascam shop

    Hello people

    Just wondering - how long did it take for you to get your GS3 update from the tascam shop?
    I ordered my copy 26/10, i have just sent my 3:rd e-mail to orders@tascam.com w/o response, and two days ago i talked to the sales department and they said it was getting picked the same day.
    Still no order on their automatic tracking service, or any e-mail with the tracking number - and it´s been paid more than a week ago.
    Anyone else - how long did it take for your copy to ship?

    Have a nice day btw

  2. #2

    Re: tascam shop

    I ordered 10/16. I called/emailed 10/27. It was shipped 10/28.

  3. #3

    Re: tascam shop

    OK, thanks for the input!

    ...i´ll wait ´til after the weekend then and contact them by phone again if nothing happens.
    The e-mails seems to go unnoticed, at least the ones to their orders@tascam.com adress.

    Take care

  4. #4

    Unhappy Re: tascam shop

    Just noticed - the money that was reserved for the buy has been refunded to my account... That means they haven´t even processed the buy at tascam shop yet!
    Still no order found on the tracking function at tascamgiga.com...
    No response to any of 3 e-mails sent to orders@tascam.com...
    Order was placed 7 days ago now, and a couple of days ago the sales dep confirmed by phone that it was getting picked that same day...

    Am i overreacting, or is it a little strange that it takes so long!?

    hmm...

  5. #5

    Re: tascam shop

    You could also take into account the fact that their support web page hasn't changed for about 3 years == no mention of gigastudio 3 or even 2.5 on it!

    They have some support problems .... one wonders what they do there.

  6. #6

    Re: tascam shop

    Quote Originally Posted by gugliel
    You could also take into account the fact that their support web page hasn't changed for about 3 years == no mention of gigastudio 3 or even 2.5 on it!
    That statement is simply not true.

    The "Support and Service" page has two items relating to GS3:
    http://www.tascamgiga.com/general.php

    The "Downloads" page has GS3 updates:
    http://www.tascamgiga.com/updates.php

    Regarding your WebShop order, I would suggest you call the Sales Department:

    DIRECT CONTACT INFORMATION
    Technical Support
    or Registration (323) 727 -7617 phone
    (323) 727 - 7632 fax
    Monday-Friday, 8am-5pm
    U.S. Pacific Standard Time

    Sales (323) 278-8584 phone
    Monday-Friday, 8am-5pm
    U.S. Pacific Standard Time

    General Information (323) 727-4864 phone
    (323) 727-7641 fax
    Monday-Friday, 8am-5pm
    U.S. Pacific Standard Time

  7. #7

    Re: tascam shop

    Quote Originally Posted by Martin Hines
    Regarding your WebShop order, I would suggest you call the Sales Department:
    ...yes, as stated above i did call sales dep. a couple of days ago and they assured me that the order was being picked the same day, but i haven´t heard anything since then and now the money have been refunded to my account, so not even the order seems to have been processed yet - and since their own tracking service can´t find my order...
    ...thanks for the contact info though, i´ll wait ´til after the weekend and then call them again.

    regards

  8. #8

    Angry Re: tascam shop

    I'm in the exact same situation. I ordered on October 25 and haven't received anything yet. I just checked Tascam's order status page, and it can't find my order. My emails have also been ignored. I think I'll call them up tomorrow.

    Lousy customer service, if you ask me...

  9. #9

    Re: tascam shop

    ...not just me then.

    thanx!

  10. #10

    Re: tascam shop

    Ordered the 10/18/2004.

    I send a mail the 10/26/2004.
    They response the same day : « We are experiencing a back order on the Orchestra upgrade. Product is scheduled to arrive here with in 1 to 2 days. Sorry for the inconvenience and thank for your patience. »

    I had an UPS track number the 10/30/2004.
    Received yesterday (in France).
    They took the money after the UPS delivery today.

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