While I would like to see additional Tascam GigaStudio support, I suggest we work with Chris as much as possible. I like having choices in music software, so I would like to see Giga, Kontakt, etc. ALL survive and continue to produce software.
As I understand it, Nemesys has always been a small company, meaning the software was developed by a small number of people. That is still true today -- the Nemesys developers are still in Austin, TX, and Tascam is in CA.
The original, very small, Nemesys group still does software development, while the "Tascam side" provides Sales, Marketing, Distribution, and Product Support.
My general impression of Tascam is they are still a "hardware company", and therefore they don't really understand what is required of a software company.
Having said that, and having talked to Chris myself, I plan to try to help Tascam identify and fix GS3 software "bugs". Here are some guidelines I would suggest:
1) Clearly document "reproducible" errors, and submit them to Chris directly
Since I am knowledgeable of software development processes, a software "bug" first must be able to be reproduced by the development team before it can be fixed. If you can't reproduce the error, wait to submit it until you can2) Only confirm that Tascam has received the submission, and don't expect that a) the problem will be immediately fixed, and b) you will be kept informed about its status.
It would be great if Tascam had a better process for managing customer's software issues, but I am not going to "hold my breath" for anything other than their current process.3) DO submit potential software bugs directly to Tascam.
It would be great if Tascam viewed this forum (which they do to some degree), but I am not counting on it. In addition, most of the problems I have seen documented here are not in enough detail to reproduce.