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Topic: re group buy ..code failed

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  1. #1

    re group buy ..code failed

    hello

    I followed the link to east/west and cliked on checkout and then entered the promotional code . It didn't work and I failed to see the message at tthe top of the page telling me just that. Instead I clicked on checkout at the bottom of the page thinking it would take me to a 'final' checkout showing the discount. Instead it said thankyou for your order for the Gold at $995.

    The moral of this little story is : if it doesn't work , at least take a look around.
    I should have . Now I have to try and undo the order and then retry again with the code again on Monday. Likely I will have to call my cc company as well.

    This was entirlely my own fault but do watch what you're doing out there.
    This is no reflection on what I believe is a fine company.
    It does leave me wondering why the code did not work. I called a friend to try as well as she is interested in the Gold as well. The code failed for her as well .
    Is this a USA only offer ? We are in Toronto.
    Perhaps I am the only one of 280 this has happened to? ( I mean the failed promtional code) Adriann

  2. #2

    Re: re group buy ..code failed

    Hey Addrian ,

    By reading some posts on the EWQLSO Gold group buy thread , i saw that others have had the same problem as well OR forgot to insert the "GROUP" code when purchasing .

    What i read is that they are getting a refund on that extra cash ( as long as the group buy lasts ofcourse )

    But still ! Check the thread again to make sure on your own
    Theo Krueger - Composer

    www.TheoKrueger.com

    Kontakt 2 Scripts

  3. #3

    Re: re group buy ..code failed

    Hello Adriann ,

    When you typed in "GROUP" did you then click on the "re-calculate" button
    that was near it ?

    this should have refreshed the page and changed the price to the group buy
    price .

    But don't worry, it seems a few people have forgotten to type in "group"
    but soundsonline are catching the mistake >>>>>>>

    Quote Originally Posted by dee909
    Hello,everyone. It's a wonderful event!

    but I had the mistake.

    I checked out without inputting "GROUP" to promotional-code.

    Am I asked for $995 from EW?


    TITLE QTY PRICE
    ----- --- -----
    EWQL Symphonic Orchestra Gold Edition Group 1 $995.00 <-- look here!!
    EWQL Symphonic Orchestra Silver UPGRADE 1 $49.95
    --------
    Subtotal $1044.95
    Tax $0.00
    Shipping $19.95
    --------
    Total $1064.90
    Reply = >>>

    Quote Originally Posted by dougrogers
    We are catching all of these, so don't worry, you get a refund for the difference immediately.

    To avoid this, others should remember to put the word GROUP in the promotional code window on the check out page (click on 'recalculate').

    - Doug
    from page 41 here >>>> http://www.northernsounds.com/forum/...&page=41&pp=10

    Don't worry but just to be sure you
    should email sales@soundsonline.com right away .

  4. #4

    Re: re group buy ..code failed

    yes absolutely, I did click on recalculate . It simply didn't.

    Maybe if the message that it failed was at or near where the total is I would have seen it for sure.

    My friend also did recalculate with no result too.

  5. #5

    Re: re group buy ..code failed

    Quote Originally Posted by Adriann
    yes absolutely, I did click on recalculate . It simply didn't.

    Maybe if the message that it failed was at or near where the total is I would have seen it for sure.

    My friend also did recalculate with no result too.
    We are checking everything, so don't worry.

    You probably didn't use the right link if the promo code didn't work. The correct link is -

    http://www.soundsonline.com/sophtml/...ml?sku=EW-160G

    Also, you should post this information in the main thread, I almost missed it here.

    - Doug

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