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Topic: RMX Crashing in Cubase SX3???

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  1. #1

    Thumbs down RMX Crashing in Cubase SX3???

    OK I am really getting a little upset... I love this product and I have only been able to complete 3 projects with it. Here is the deal...

    This is the error in Windows XP Home and the same in XP Pro


    Here it is in Windows XP 64bit


    All the same exact error, It doesnt matter if it's Cubase 3.0 or 3.01 or RMX out of the Box or updated to the latest version.

    I got an e-mail from Support which was useless now its going on a week and I can't do squat...

    Other users are reporting similar crashes yet no one has an answer.
    I thought Cubase was the problem but I am not sure.
    It worked fine since I bought it. Now it won't.
    I need to speak to someone directly...

    Your assistance is greatly appreciate as will your product once I can use it again.

    My office number 504.553.5637

    I've re-formatted my drive 4 times with different Operating Systems in
    hopes of finding a solution on my own.

    Here is the original appcompat.txt file:
    http://www.resistedresonance.com/limited/appcompat.txt

    System:

    AMD 64 3200+
    1GB Geil PC3200 Ram
    Western Digital SE 80GB EIDE Drive for OS and Apps
    Western Digital SE 120GB SATA Drive for Data
    M-Audio Delta 2496
    GeForce FX 5500
    Plextor PX-712A DVD±R/RW Drive
    Biostar K8NHA Grand with Nforce3 250GB chipset

    1. Processor scheduling set to background services and not Programs.
    2. Visual effects set to a minimum.
    3. Switched Off Desktop Background Image
    4. Disabled Screen Saver
    5. Disabled Fast User Switching
    6. Switched Off Power Schemes
    7. Switched Off Hibernation
    8. DMA Active on Hard Discs/CD ROMS
    9. Disabled System Sounds
    10.Not Mapping Through Soundcard
    11.Disabled System Restore
    12.Disabled Automatic Updates
    13. Startup and Recovery Options (Automatic Restart Disabled)
    14. Disabled Error Reporting
    15. Disabled Remote Assistance
    16. Virtual Memory (Managed by OS)
    17. Spead Up Menus in the registry
    18. Disabled Offline Files
    19. Disabled Remote Desktop
    20. Disabled Internet Synchronise Time
    21. Disabled Hide Inactive Icons
    22. Disabled Automatic Desktop Cleanup Wizard
    23. Disabled NTFS Last Access Time Logging (NTFS File Systems Only)
    24. Disabled Notification Area Balloon Tips
    25. Disabled CDROM Autoplay
    26. Disabled Disc Indexing Service

    Some more screenshots...




  2. #2

    Re: RMX Crashing in Cubase SX3???

    Talked to support again, now waiting on Cubase...


    Thanks for your response.

  3. #3

    Re: RMX Crashing in Cubase SX3???

    A user experience more sever problems (Blue Screen of Death) said:

    * I disabled ACPI in my BIOS (even though the Steinberg article says it shouldn't be necessary with XP)
    * Then I did a complete re-install of XP (including HD format)
    * Then I installed XP SP2 (so before the audio drivers - which are usually already there when you install SP2
    * Then I installed the audio drivers
    * Then I installed SX3
    * Then I installed 3.01
    * Then I installed the rest.

    Says he's up and running again.

  4. #4
    Senior Member Patthoven's Avatar
    Join Date
    Jan 2003
    Location
    Chicago, Illinois
    Posts
    352

    Talking Re: RMX Crashing in Cubase SX3???

    Hmmmm....

    This user has provided quite a bit of data and deserves some help.......

    Eric?..... Glen?.........

  5. #5

    Re: RMX Crashing in Cubase SX3???

    Quote Originally Posted by Patthoven
    Hmmmm....

    This user has provided quite a bit of data and deserves some help.......

    Eric?..... Glen?.........
    I believe he mentioned that he is already in touch with tech support. If you're encountering an unusual problem, the right thing to do is just what he did: contact tech support. They can collect the necessary information, conduct a one-on-one dialog to help you, consolidate any problem reports with those from other users, and track the resolution of problems.

    Eric and I try to visit forums like this occasionally to provide general product information, but this is not meant to be a replacement for tech support.

    - Glenn

  6. #6

    Re: RMX Crashing in Cubase SX3???

    Quote Originally Posted by Patthoven
    Hmmmm....

    This user has provided quite a bit of data and deserves some help.......

    Eric?..... Glen?.........
    How much did you guys pay for this product that you think you should get 24/7 support - and into the holidays even? Did you guys get a written service plan that you'd get a full and complete resolution in 15 minutes or your money back? I'm surprised that there's not a Spectrasonics employee at your house for the New Year's Eve party...
    Houston Haynes - Titan Line Music

  7. #7

    Unhappy Re: RMX Crashing in Cubase SX3???

    Last I heard from support was 12/28/2004

    Hello Drada,

    Thank you for the comprehensive information!

    Yes, it appears 3.01 has some issues with RMX, but not all systems, all the
    time.

    We're hoping to find out more from Steinberg once they have returned from
    holiday.

    For now it is probably best to revert back to SX 3, if you need to continue
    a work flow!

    ------------------------------
    Best Regards,
    The Spectrasonics Support Team
    support@spectrasonics.net
    www.spectrasonics.net


    This was my reply...

    I have done that and It's still the same. I even reformatted the drive, reinstalled the OS and the apps with no upgrades. At which point I can play tracks 2-8 but whenever I try to preview track 1 of RMX I get the same error. So I am at a loss. I even went to XP 64 and I got the same error.

    Here are some screen shots of the error:

    http://www.resistedresonance.com/limited/e01.JPG
    http://www.resistedresonance.com/limited/e02.JPG
    http://www.resistedresonance.com/limited/e03.JPG

    Here is the same error in XP 64
    http://www.resistedresonance.com/limited/e64.JPG

    And all of the errors are just running one instance of Stylus RMX. At this point I have wiped the drive clean again. Installed XP Home with all the updates minus SP2(resource hog) and reloaded my hardware. I will wait to install Cubase and Stylus RMX till you guys figure out a solution.

    System:

    AMD 64 3200+
    1GB Geil PC3200 Ram (two 512 sticks)
    Western Digital SE 80GB EIDE Drive for OS and Apps
    Western Digital SE 120GB SATA Drive for Data
    M-Audio Delta 2496
    M-Audio Revolution 5.1
    GeForce FX 5500
    Plextor PX-712A DVD±R/RW Drive
    Biostar K8NHA Grand with Nforce3 250GB chipset

    All the latest drivers and bios.

    Thanks...

    By the way this product is the ~~~~, I'm just pissed I can't work on some pending projects.



    I know it needs to be resolved, but waiting sucks. I hope a resoution comes quick.

  8. #8

    Re: RMX Crashing in Cubase SX3???

    No problems here with RMX and SX3.01 at least not yet.

  9. #9

    Re: RMX Crashing in Cubase SX3???

    Believe me I am at a loss, I even ran some diagnostics on my memory and everything checked out OK.

  10. #10
    rodrigo
    Guest

    Re: RMX Crashing in Cubase SX3???

    RMX works great for me with SX3.

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