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Topic: Project SAM Support - Fantastic

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  1. #1

    Project SAM Support - Fantastic

    Just wanted to say that the Project SAM Support is absalutely wonderful !!!

    I received the Christmas Special Offer for the Orchestral Brass bundle which includes:

    - Trumpets
    - Trombone
    - Horns
    - Solo Sessions

    but as luck would have it, the serial didn't work on the Solo Sessions, and within the next day they provided me with the solution !!!

    And those samples are stunning to say the least... I can't believe I waited so long to get them !! Although the 35% off gave me that extra push to order them !!!

    If you're thinking/hesitating to order them... seriously get them !!

    I am one happy customer !!!

    Have a great & safe new year everyone!

    Regards, Max.

  2. #2

    Re: Project SAM Support - Fantastic

    Thank you very much Max!
    We appreciate your comments. We work hard to give our users the best support possible.

    Have a great new year!

    Maarten Spruijt
    Project SAM
    www.projectsam.com

  3. #3

    Re: Project SAM Support - Fantastic

    Yes, the support is fantastic.

    I also had a problem regarding the registration number, and within approximately
    9 hours Maarten Spruijt helped me out.

    Thanks a lot from another happy customer

    P.S. keep up the good work
    best regards

    Przemyslaw K.

  4. #4

    Re: Project SAM Support - Fantastic

    Likewise. I had difficulties reading the Solo Session DVDs and Project SAM sent me replacments the same week. This kind of service and customer support will be the end of big hardware boards like Roland, Korg and Yamaha methinks. When users can get personalized help with the products they bought as opposed to going through a dealer, well, it feels all that more...well personal. I might be wrong but I am one of many who have chucked their hardware boards in favor of a single keyboard controller and PCs running soft-synths/sample libraries. And I think the sound is so far superior.. At least for orchestral writing.

  5. #5

    Re: Project SAM Support - Fantastic

    When will the 24-bit versions be released?

  6. #6

    Re: Project SAM Support - Fantastic

    Thanks a lot guys!

    Quote Originally Posted by esperlad
    When will the 24-bit versions be released?
    SAM True Strike is in 24-bit of course.
    SAM Solo Sessions is already available in 24-bit for Giga3 and Multi-format.
    Our three section libraries won't be released in 24-bit.

    All the best,

    Maarten Spruijt
    Project SAM
    www.projectsam.com

  7. #7

    Re: Project SAM Support - Fantastic

    I have the solo brass sessions, which I got from Sounds Online, and they were in 16-bit only. What is the procedure for upgrading?

  8. #8
    Senior Member
    Join Date
    May 2003
    Location
    Stuttgart, Germany
    Posts
    113

    Thumbs up Re: Project SAM Support - Fantastic

    I know its late to chime in but I also had an issue when a delivery that didn´t reach me at first (which was my fault, I gave them a wrong address). I phoned several times with Vincent from SAM and he was most helpful and friendly. It was such a pleasure and we finally found out where the package went.
    Thanks again to the whole SAM team. They are great.

    Best
    Holger
    Holger von Baer

  9. #9

    Re: Project SAM Support - Fantastic

    Quote Originally Posted by esperlad
    I have the solo brass sessions, which I got from Sounds Online, and they were in 16-bit only. What is the procedure for upgrading?
    Right now that is the $64,000 question

  10. #10

    Re: Project SAM Support - Fantastic

    Meow

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