I realize this is a very poor way to be introducing myself to the forum, but I thought I should stop ghosting and warn others about this.
TEAC is refusing to register my copy of GS3. I attempted to register via the website. I got a response saying that my CD-Key was invalid, and to send the "registration.txt" file (with instructions on where to find it).
In dealing with the customer service via email, I have now sent this file twice. The first time I was told "The CD Key is not a valid number. Please check your information again and re-send." The second time I was only given the instructions on how to find the file again. I've sent the file on it's own and with a picture of the CD Key (to prove that it's valid). Both times my efforts have been summarily rejected. I followed the last rejection by asking them what I could supply to prove that it was valid so that they could manually register me (they've refused to thus far). The response I received was the canned "please send the registration.txt file."
I can not believe the gall of this company to sell me a product and then tell me that I can't register it. All I'm able to get via email is a parroted response of "send this file" (which I've sent it multiple times already). I am not someone who gets upset easily or likes to make a fuss, so that should be an indicator of just how poorly their treatment of this problem has been.
I am extremely dissatisfied.
P.S. I posted this in the GS forum too, and I know double-posting isn't very cricket. This forum sees a more activity though, and would therefore be more useful in warning others about the issues I've had with them. All apologies.