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Topic: SAM True Strike Fiasco

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  1. #1

    SAM True Strike Bounce and recovery

    I received the SAM Truestrike Starter edition today and after a lame authorization procedure have come to realize there is no Truestrike Content disc or Truestrike Player installer in this box. All I have is a Halion Demo installer and a SAM Demo disc. The Halion OEM Player crashes on launch.
    Has anyone else received a box of this stuff?
    J
    Specialist/Sound Design
    jamieh@strayvoltage.net
    http://www.strayvoltage.net
    http://homepage.mac.com/jamiehaggerty

    "A note of music gains significance from the silence on either side." -Anne
    Morrow Lindberg

  2. #2

    Re: SAM True Strike Fiasco

    I recieved mine a couple days ago and everything installed and plays perfectly. I'm sure Maarten and Co. will get a new package out to you if the one you have is missing discs. Although - the packages are heat sealed so I don't see when the discs would have gone missing - unless they were never put in due to a mixup at the duplication place.

    Awesome library though - you will really enjoy it once you have it up and running.
    Alan Lastufka | www.BelaDMedia.com
    Producer/Artistic Design | Content Producer

    20 Things

  3. #3

    Re: SAM True Strike Fiasco

    Quote Originally Posted by jhaggerty
    I received the SAM Truestrike Starter edition today and after a lame authorization procedure have come to realize there is no Truestrike Content disc or Truestrike Player installer in this box. All I have is a Halion Demo installer and a SAM Demo disc. The Halion OEM Player crashes on launch.
    Has anyone else received a box of this stuff?
    J
    The Project SAM guys are always on top of things. This sounds like a glitch. I encourage you to extend them the professional courtesy of contacting Project Sam tech support first to get the issue resolved rather than posting here first.
    Peter L. Alexander
    www.professionalorchestration.com
    www.alexanderpublishing.com
    Learn it right the first time.

  4. #4

    Re: SAM True Strike Fiasco

    It's a bit of a strange way to ask for support. You can use their own dedicated forum for that:
    http://www.projectsam.com/forum/

    This sounds like a productional error, and for the authorisation procedure you would have to complain at Steinberg I guess.

  5. #5

    Smile Re: SAM True Strike Fiasco

    Oh yes, no worries about it, their support is as extraordinary as their poducts! Just contact them.

  6. #6

    Re: SAM True Strike Fiasco

    I received mine on Friday and the authorization procedure was easy enough, the package contents (described on page 6 of the manual) was all there and the percussion sounds are incredible!

    What's the point of trying to discredit the company on this forum?

  7. #7

    Re: SAM True Strike Fiasco

    Quote Originally Posted by Markus S
    Oh yes, no worries about it, their support is as extraordinary as their poducts!
    I can second that

  8. #8

    Re: SAM True Strike Fiasco

    Quote Originally Posted by jhaggerty
    I received the SAM Truestrike Starter edition today and after a lame authorization procedure have come to realize there is no Truestrike Content disc or Truestrike Player installer in this box. All I have is a Halion Demo installer and a SAM Demo disc. The Halion OEM Player crashes on launch.
    Has anyone else received a box of this stuff?
    J
    Dear J, it is after midnight here right now.

    We will help you out with the missing content disc asap tomorrow morning. A productional error as was mentioned.

    Sorry for the inconvenience caused.

    Best regards,

    Maarten Spruijt
    Creative Director
    ProjectSAM
    Cinematic Sampling
    www.projectsam.com

  9. #9

    Re: SAM True Strike Fiasco

    Quote Originally Posted by Herman Witkam
    It's a bit of a strange way to ask for support. You can use their own dedicated forum for that:
    http://www.projectsam.com/forum/

    This sounds like a productional error, and for the authorisation procedure you would have to complain at Steinberg I guess.
    I did post on their forum but my post has disappeared. i know Maarten watches this site and VI so I posted to both. I'm sure it will be sorted out but it is irritating none the less.
    J
    Specialist/Sound Design
    jamieh@strayvoltage.net
    http://www.strayvoltage.net
    http://homepage.mac.com/jamiehaggerty

    "A note of music gains significance from the silence on either side." -Anne
    Morrow Lindberg

  10. #10

    Re: SAM True Strike Fiasco

    J please note my post above.

    Best regards,

    Maarten Spruijt
    Creative Director
    ProjectSAM
    Cinematic Sampling
    www.projectsam.com

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