I am aware that this forum is Kontakt related, but am hoping that NI will respond to this post and maybe help me out.
I purchased Battery 2 from Digital Village in Barnet, North London, and I received the cd rom yesterday.
I have tried to install this vsti 5 times and have failed to both load the entire library and the registration tool does not function properly.
As my net connection is remote from my audio computer, I used the 'save' function in the reg tool and it gives me an error that it cannot read the html read file.
I have contacted Digital Village and they have said I should go into their North London branch and have it tested there.
The cd, however, has 2 scratches on it that have nothing to do with me.
Digital have said it is unlikely they will take it and replace it as it has the scratches. I have stated that I have only put the cd in the tray and taken it out at the end. The scratches are not laser scratches but are diagonal across the cd.
I have emailed NI and received no response.
All I want is the damn vsti to install.
I have paid for it and am more than happy to have a download version offered to me off NI's site.
If a product arrives damaged and does not work, surely there is either a refund policy in place or, at the very least, a working copy should be forwarded to the purchaser?
I will wait a little longer then contact my credit card company and request a chargeback.
I cannot say I am impressed by all this, both by Digital Village's policy and the lack of any help from NI.
Maybe £125 is not enough to interest tech support into an email response?