Chapter 1 :
I just re-installed my GS3 Orch on my new PC/new clean drive.
Every re-installed thing else has been working rock solid on this new PC for more than one day (Kontakt 2, V-stack, Gold, Mol CP, my Gina 24 audiocard, etc.) , so I decided that the "beta-test" period of hardware/software was over, and I might rightfully try to re-install Giga itself.
Chapter 2 :
I (successfully said the installer) installed GS3, and immediately followed the procedure to obtain the registration #.
Simultaneously, I started to give GS3 a try.
First, rebuild the quicksound database,
and... first crash.....
Chapter 3 :
Okay, database re-build, midi coming in, but no sound.
So next step, trying to troubleshoot the audio problem.
From that point, I experienced about 10 BSOD as soon as I tried to change parameters in GS settings.
No problem, let's relax : I was using the same audio card, same other softs that were also installed and co-existed peacefully with GS on my previous machine, and I was ready to spend a few hours -and maybe the night- to find out what caused those BSODs, BUT...
Chapter 4 :
...... After one (more) re-boot and re-launch of giga, a quite surprising and challenging message, telling me that the registration # (that I had NOT entered yet, since not received from Tascam !) has been "updated", and that I (please) have to re-enter a new one (kindly provided in the message.... (based on what???).
Quite fascinating for a grace-period, isn't it ?
Chapter 5 :
After this message, no more way to open GS3 in grace period mode : the "register later" option had vanished, and the "cancel" option just made GS quit. The only way left was then to obey the prompt to register....... 45 minutes after installing Giga, which was supposed to run without a reg # during TEN days !!!
Fortunately (at least that's what I thought), I had received in between a mail from Tascam, with the reg #, plus a rather cold message telling me that my request for a new registration # was "unusual" and I should contact Tascam support.
Indeed, I did request from Tascam before that day :
a) a 1st reg #, upon installing GS3 for the 1st time on my previous machine,
b/ a 2nd reg # a few weeks later...
Why ? Because of exactly the same problem as in chapter 4 : an unexplained and unrequested registration # "update" decided by GS3 deep guts, based on who-knows which rules... (absolutely nothing at all had changed in my setup when this happened, and this has been related on this very forum by myself and other users, and this seems to be a bug in the authorize scheme)
And, of course, today, for my current new PC, I requested a 3rd one.....
So it seems that, for 3 authorizations requests in 6 months, I'm now on some black list of people likely to be suspected of doing some kind of parallel business/black market with undue reg #s.....
Chapter 6 :
So, in order to re-open GS and find the cause of my BSOD, I entered :
-first, the freshly received reg #. It gave me an "auth-return error" message, and GS quit.
-second, the "updated" rg # which was "provided" in the alert message described in chapter 4......and that I had (fortunately, I thought) noted. Elas, just giving exactly the same "auth-return error" message.
Now you get the whole picture :
after less than an hour of install, GS is now forbidden on my brand new machine, not even leaving me a chance to find out what was wrong in the setup.
Chapter 7 :
Now the best :
the "auth-return error" message gives me an invaluable tip : to contact Tascam support....
Well, it's funny indeed :
when I had my very first registration # update unexplained problem, I wrote a lengthy message to Tascam support, explaining everything, in order they explain me what might have hpappened, and/or they correct their authorization scheme, so that unexpected issues like this no longer happen to innocent people.
It was months ago.
I just got an automated notification 2 hours later from Tascam that my message to support was received and would be answered as soon as possible.
I NEVER received any other reply, the only explanations and confirmations of the problem came from here.
This is what really frightens me : this time, now that I have a real big problem (uninstall/re-install GS did not work, I'm still supposed to authorize immediatly in order to use the software), I cannot afford to wait months or weeks for a reply.
Temporary END :
so, does anybody here know the name and email adress of the guy who once was over here in Tascam's name, and had promised to help when support is failing ?
I remember having read a thread about this long ago, but a "search" did not succeed, and this guy, whose name I do not recall, does not seem to appear here any longer.
Thanks in advance for any hint,
and for those who had the courage to read my post to its end !