I\'ve had terrible experiences with support for Gigasampler LE AND GigaStudio, and I thought I would share with other users my experiences so you don\'t get ripped off like I did. As it stands now, I have over half a dozen CRITICAL bugs reported into Nemesys (including 3 that render the product unusable), and there has been no responsiveness from Nemesys support. They don\'t answer emails, and if you do call in, they just add your request to the support queue and give you the polite answer of \"don\'t hold your breath.\"
The kicker for me was Gigasampler did not have key group support (the documentation even says that it will be supported in a future release). I needed this for hihat programming because the samples were not being turned off when hitting other hihat notes. So I was FORCED to upgrade to Gigastudio to get this functionality since they stopped supporting updates to Gigasampler. So $150 later I got the upgrade which REQUIRED me to register the goddamn product to get the damn thing to work. So after 3 days of sheer hell trying to get this thing to work, I discovered that key groups were working in Gigastudio, but basic things that worked in Gigasampler were now broken, not the least of which was the fact that whenever I started up Gigastudio it disabled all the audio outputs for ALL my soundcards so no audio tracks could be played back in Cakewalk while Gigastudio was running. It makes it awfully hard to mix something when you can only hear the Gigastudio drum tracks out of context with the rest of the song. Total pain in the *** .
After logging 12 bugs and enhancement requests and getting a single followup email from support saying \"thanks\" for QAing their product, I decided I\'d had enough of Gigastudio, and I sent a request to get a refund. Two weeks later I had no response so I sent it off again. The response I got back was that since I had registered the product it was Nemesys policy that they could not issue a refund. Not only could I not use it without registering, but then once I did I couldn\'t return it because the product, which DID NOT WORK AS ADVERTISED, had already been registered. Great policy, Nemesys. What a way to generate revenue. Force registration to enable the product and then deny refunds because it was registered. I believe the proper term for this is EXTORTION and FRAUD. Nice to see the mob is alive and well in the software industry, too.