The disc cracked as I was trying to get it out of the case. This is my first time installing the software and I guess the trick is to get your fingers way up under the discs and gently pry upwards. ANyway, it's broken, and I'm dying to use the software, so I hope I get a response soon.
Not hard to imagine how this could happen. Happened plenty of times with other CD in the past for me. I can assure you that is the correct email address for Mr. Garritan. You will find he has a genuine concern for his customers. I am positive he will send you a replacement. Did you include your home address in your correspondence to him?
Also, I am sure he will see this post as well.