I would like to give some of what I consider very worthy words of praise for Bela D Media, both professionally and personally.
I have been writing/composing for the better part of 23 years (being 35 now) and although I have studied music at the college level and have a degree in computers, have just recently begun to significantly "marry" the two.
In doing this, I have contacted dozens of companies, from guitar modeling specialists to virtual instrument producers to DAW developers (I have three separate packages) to hardware suppliers and the like. This has afforded the opportunity to deal with a significant number of people in both sales, support, and customer service in many of these companies.
While in my 35 years I have had to develop a significant level of patience, flexibility, and understanding in order to be successful, sometimes companies and their staff can make things difficult and seem to be "self-"oriented versus "customer-"oriented and while their products may be top notch, experiences that are less than helpful make it difficult to deal with, or rather WANT to deal with their company again.
On the total other end of the spectrum, however, is Bela D Media.
While in the process of aquiring a significant number of sample libraries for my studo and composition work, I came across a forum discussing the "Giovanni" series of children's choir's, which were about to be released. As one part of my writing tends to deal heavily with vocal/ensemble work, I promptly placed my order knowing that it would still be at least a month or two from trying it out due to workload, a new infant boy, and other activities.
Since dealing with many companies and usually "just forgetting about" the order, etc, it still made a "notch in my grey matter" when Frank sent me an email offering a discount after the shipment would be a little delayed.
"That's nice" I thought, fairly confident that I was at the point of completing my sample library, noting that if anyone asked about Bela D's customer service, I'd say it was pretty top notch. Not enough, however, for a posting on a forum such as this, but still pretty decent compared to many of the companies I've dealt with.
As their GIGA version of the Giovanni collection was announced, I emailed Frank with some specific format-based questions, and I have to tell you how disappointed I was that I didn't get an email 5 minutes later like he does with me now. INSTEAD HE CALLED ME DIRECTLY IN ABOUT THREE MINUTES to answer my questions specifically himself - and not only that, this is after I heard about a significant health issue that he's recovering from. I was only regretful that I couldn't take the call on my cell phone (after hearing his voice message) due to being out of normal cell range in the building I was in.
I am the type of person that likes to help people - and of course likes to have it reciprocated. Upon getting (and missing) his call, I went to the Bela D site and did come across another useful library - the DIVA collection, which, as usual I had questions on, and which Frank, as usual, responded to in the usual 5 minutes or less.
At this point, unbeknownst to him, I was pretty much going to get whatever Bela D was putting out as long as I didn't have an "analog" version myself (I'm an accomplished guitar player, so the guitar series wouldn't work for obvious reasons) so when I asked him about the discount, he dediced to even increase it due to being a previous customer. (I'm sure the talk about all of these "discounts" is making him a little nervous and I'll bet that after reading this email he's going to be talking to the shipping department about no more delays, also!)
To sum it up, without high quality products, there would be no purchasing of anything. Without high quality treatment of customers there would be no REPEAT purchases from those same companies, as I am refusing to do business with several companies that are even mentioned in these forums that due to personal treatment have lost me as a customer/user.
Frank and the Bela D staff, however, have won me over as someone that they feel is worthy of doing business with and make me feel each and every time I contact them in some way that they want to help in the best way that they can.
I am totally convinced that if you give them and their stunning products a try, you will also get
the same "preferential" treatment, and become a Bela D customer for a long time to come, as I am.
Thank you for your time, and I apologize for what may seem an excessively long post.
- Paul Greblick
August 8, 2005