Thanks for the kind words! I'll start searching through the forum shortly. Users can of course submit questions (as support requests), and anyone can leave an answer and this only gets into the main section after the approval process.
To short cut this process I can create moderator accounts for anyone interested in having full access to the site. This enables the moderator to create / edit new categories, and add their own input directly. If anyone would like to be a moderator just let me know and I will create the account - even if you think you will only use it occassionaly.
It is of course PC oriented at the moment since that is where my knowledge is strongest but I don't want the Mac users to be left out so if anyone would like to contribute there please do.
The obvious point is simple - the more it gets used the more useful it will be as a resource and as always, any suggestions are most welcome.
Well, the database has been up for a month and has accumulated over 8500 hits and is generating a steady stream of questions, a few posted on the FAQ and the rest emailed to me as well as a phone call or two.
It is becoming apparent that the FAQ Ask Question feature is not really suitable for detailed support queries so I have decided to keep alive the support forum I set up as a test. It some ways it overlaps the Support & Technical section of this forum but I don't want to just 'palm' people off there.
I had envisioned providing support for PC based issues but I am getting questions relating to Overture, Finale 2006 and general GPO usage that are outside the bounds of the what I can answer (I don't use Overture or Finale 2006 for instance).
Could I ask all you wonderfully knowledgable and helpful people to perhaps look in at the forum from time to time and perhaps share your wisdom?