From the New York Times (link may die any time):
10 Ways to Please Us, the Customers.
1. Thou shalt not entomb thy product in indestructible plastic.
2. Thou shalt hire native English speakers to translate thine instruction manual.
3. Thou shalt not hype irrelevant specs
4. Thou shalt not charge tech-support fees for thine own mistakes
5. Thou shalt not participate in rebate rip-offs
6. Thou shalt not hide from thy customers
7. Thou shalt remember the customer's phone number (We call for help; we're asked to type in our 10-digit phone numbers or 20-digit customer numbers; then when an agent picks up, we're asked for that number again)
8. Thou shalt not prevent "zeroing out" of thy phone-mail maze
9. Thou shalt not hog the power strip
10. Thou shalt not plan obsolescence
Some of this doesn't apply to our service (we don't offer rebates and have personal phone service). Nevertheless, let me know how I can better serve you the customer.
Add your commandments: