Just to get this out of the way right out of the box so as to not disparage anyone from buying Spectrasonics products. I consider Spectrasonics to be the top of the heap in quality products and costomer service. If there is a company to emulate ..... this is it. I have nothing but praise for the caliber of their product, and the great lengths they go through to make your experience the best that it can be.
My rant is aimed at Ilio and Ultimate SoundBank. I'll even take a little blame myself for showing some trust in good business practice. It all starts like this.
I've got $114.64 to kill in what I'll call my internet account, and for reasons only known to me .......... I want it as close to zero as is possible. I thusly go searching for something to beaf up my Stylus RMX library. Since there are already two expanders in my library, it was decided that I would search for REX 2 files for the sake of diversity. After a bit of searching, I found my quarry on the Ilio site in the name of Soundscan titles by Ultimate SoundBank (all on sale at $33 a pop). I purchased three titles listed as having REX 2 files. Total bill would be $109 with shipping. It doesn't get any better than this! So I thought.
I get an Email the next day stating that two titles are on the way and one title is on backorder. No problem .... this happens from time to time. Two days later I receive my two copies and proceed to the mother loading. Unfortunately there are no REX 2 files to be found. I call Ilio and get the recommendation to call USB. I said OK I'll call USB. Where is their number? Well I couldn't find it so I sent an Email and since I know USB isn't well known for costomer service, I posted up at their link to the KVR message board. I didn't get a reply to my Email and this was expected, unfortunately through the message board it was becoming quite clear that REX 2 files were not on the disks as advertised by way of the link at the Ilio site. At any rate I called strike three on Ultimate SoundBank. This isn't the first issue I've had with them so it was easy to call a strike even though I'm not sure they maintain the link. Their costomer service is essentially non-existent (yer out!). To bad because they have some nice products.
So the decision was made to return the two titles received and cancel the one on backorder, and in place of that I'll purchase Skippy's Noizbox at $99, and throw my diversity need out the window. So now I'm making a trip to the post office and paying a second shipping fee ( no biggy it"s snail mail (minor cost with inconvenience)). I'm still willing to shrug and move on. Ilio gets the two titles back and sends Skippy's Noizbox.
Here' where I made a mistake. I assumed (@ss U Me) that Ilio would not charge a shipping fee, but you guessed it (they did!). I'd normally call this a strike on the outside corner, (but), and there is a butt, The shipping charge of $6.50 made me overdrawn in my account by .86 cents. Luckily I opened my mail the day I was in for a five dollar a day fee until the remedy. So off I go to the bank to make a healthy deposit of five smackeroos. So now I'm incensed and calling this a strike down the middle of the plate.
My word of advice to Ilio is
Sometimes you gotta eat it!