Hello everyone. I am not starting this thread to bash a company or product nor do I like speaking badly of anything, so I will simply tell my experience and see if anyone else has had this.
I bought the group buy from Vintaudio a month or so back and really fell in love with the demos of their products.
I received my product 3 weeks after they said they shipped it - has anyone else had THIS long of a waiting period? They are in Canada and I am in the USA (Florida). I shipped a client's DVD (in DVD case) to Canada Monday of this past week and they received it Friday afternoon - sent with USPS to Canada.
Although I had no problems at all with the guitar product (and they sound pretty darn good, if not terribly imaginitive - no loops, just straight guitar - but they sound great for what they are - I did have problems installing the Yamaha C7 DVDs - lots of cyclic redundancy errors and that kind of thing - and since it is on several DVDs, you can imagine the pain in the butt that was.
I was, however, able to copy each sample file and .nki instrument individually and they now work in Kontakt 2 (although every once in a while, anything using the convolution file they included crashes Kontakt 2 and my computer - nothing else I have does this). Overall, a fantastic sounding collection when it works. I have the best luck with the player perspective intruments. The ambient and close mic positions have crashed my system.
I have bought many other DVD sample collections, like Kirk Hunter, Bela D Media, EWQL and others with really no problems.
Lastly, the upright pianos DVD - the entire reason I purchased this set, was scratched up beyond recognition. I cannot in any way at all copy it to my hard drive - it is unuseable. I emailed Vintaudio and after a few days, they emailed me back. I asked if it was possible to maybe download a zipped or winrarred version considering the 3 week waiting period from the first set. They said in so many words "No" and explained they are not set up to do that. Fair enough. It has been several weeks later and still no DVD.
Do any of you think this is fair? Am I being a jerk about maybe expecting a bit more service? I dunno - I send my clients their products relatively quickly and if I have to re-send a CD or DVD (I do production and duplication for a living) if something is messed up, got scratched or damaged on delivery, or if it just does not seem to work properly in their drives - I send a new copy priority or 2nd day UPS because I want my customers to re-order and be 100% satisfied with my company.
Has anyone else had experiences like this with Vintaudio? Again, a great set of products when they work and they DID get back to me - four days after I asked the question - when it is clearly stated on their website:
"We at Vintaudio strive to be an open and accessible company, that's why we guarantee a response to your query in 24 hours."
I just think their shipping policies either stink or they just don't care - or are unwilling to spend that extra $1 to see it is done right. I'd say it was a customs thing (being Canada to USA) if I had the same problem shipping to Canada just this week.