I seem to be unable to get your attention, both via the e-mail form on your homepage and via direct mail to Peter Drawbridge, so therefore I now write a public letter, hoping you will read this and react on it.
Last week I bought your $3,000 Symphonic Collection, but one of the brass DVDs has errors on it, it is the one with the trumpets on it.
Would you be so kind as to send me a replacement DVD, please?
Also I cannot register on your homepage, it says the number I use is wrong.
However the number I use was supplied with the installation instruction paper that came with Symphonic Collection.