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Topic: What is the "Proof of Purchase" I should upload for the Kontakt 3 Upgrade?

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  1. #1
    Senior Member
    Join Date
    Nov 2003
    Location
    Mesquite (Dallas)
    Posts
    105

    Question What is the "Proof of Purchase" I should upload for the Kontakt 3 Upgrade?

    Hi, can anyone tell me what exactly is the “proof of purchase” I am supposed to upload on the NI site's Grace Period form (see url below)? I just purchased Kontakt 2 and am trying to fill out the form at the following url to receive the free upgrade to Kontakt 3:

    http://www.native-instruments.com/in...salegposuppfrm

    Should I take a digital picture of my invoice from the company I purchased it from, or should I take a picture of the upc code on the Kontakt 2 box itself? If anyone has done this or knows for certain what I should do, please let me know.

    Thanks!

    (Note: below is how the instructions for the form are worded):

    GRACE PERIOD

    If you are qualifying for a free Grace Period update, please use the following form.

    How it works:
    1. Your product must be registered/activated with Native Instruments
    2. Fill out all fields in the following request form
    3. Enter your order number from the NI Online Shop or upload your proof of purchase (as PDF, zip or jpeg)
    4. After sending the form and processing by NI, you will receive your update within 2 weeks as a cost-free package by post or as a download link by email.
    "The above remarks must not be taken as pointing backwards to the bad old days when viola players were selected merely because they were too wicked or too senile to play the violin. Those days are happily gone forever." [-Cecil Forsyth on "The Viola," Orchestration]

  2. #2

    Re: What is the "Proof of Purchase" I should upload for the Kontakt 3 Upgrade?

    A scan of the invoice would be sufficient. You are trying to prove you purchased a retail version of Kontakt 2, from an authorized NI dealer, during the time period, so your invoice should include
    - Store name
    - Date of purchase
    - title of product

    You could include the bar code, but that wouldn't prove you purchased the product during the correct time period.

    NI really justs wants an equivalent of the information they would have if you purchased directly from the NI Store -- i.e. date of purchase and product purchased.

  3. #3
    Senior Member
    Join Date
    Nov 2003
    Location
    Mesquite (Dallas)
    Posts
    105

    Re: What is the "Proof of Purchase" I should upload for the Kontakt 3 Upgrade?

    Okay, thanks.
    "The above remarks must not be taken as pointing backwards to the bad old days when viola players were selected merely because they were too wicked or too senile to play the violin. Those days are happily gone forever." [-Cecil Forsyth on "The Viola," Orchestration]

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