I just purchased this product and I feel I must have done something wrong during the installation process. I installed, authorized, then installed the Kontakt Player 2.2.3 update. When I open the Kontakt Player, my display doesn't look like the documentation. In the browser, there's no image, just text that reads "Chris Hein - Guitars". If I click on Info, I see an image for best service, but there is an "X" through the top left box where an image would be displayed, and the text to the right has "???" under "Chris Hein - Guitars".
When I load instruments, I don't see the controls shown in the documentation, like Articulate, Alteration, Chord Mode, etc. My box is gray and has generic controls. What have I done wrong, and how can I fix it and enjoy my new purchase?
Thanks for any help you can provide!