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Topic: Stylus RMX 1.5.1 install problem

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  1. #1

    Stylus RMX 1.5.1 install problem

    Hi,
    hope someone can help me with this:

    I'm trying to install RMX on my new Macbook Pro.

    On the spectrasonics website it says I have to do the following -
    1.) Install RMX DVD 1 and DVD 2 onto the computer.
    2) Download and install "Stylus RMX 1.5.1 Update OSX" from the Updates area of the Spectrasonics website HERE.
    3) Download and install the "Stylus RMX 1.6.0" update from the same Updates area.

    I've done 1.) - using my original version 1.0 disc.
    When I try and do 2 I get the following error in the terminal window:
    "-bash: /Users/cristinatosti/Desktop/Stylus_RMX_1_5_1_Updaters_OSX Folder/Stylus RMX 1.5.1 Updaters OSX/1.5.1c RMX Plugin Installer: cannot execute binary file"

    I'm simply double-clicking on the 1.5.1 updaters - should I be running them another way, or am I missing something else.

    Thanks for any suggestions,
    Ben

  2. #2

    Re: Stylus RMX 1.5.1 install problem

    OK, no replies on how to solve the problem, and no response from Spectrasonics via email or phone after more than a week, so:

    Some of you do have Stylus RMX running on Intel Macs. Could one of you please tell me the steps you went through to get it working. How should I run the 1.5.1.c updaters?

    Thanks for any suggestions at all,
    Ben

  3. #3

    Re: Stylus RMX 1.5.1 install problem

    Quote Originally Posted by bwmodular View Post
    OK, no replies on how to solve the problem, and no response from Spectrasonics via email or phone after more than a week....
    What?

    That doesn't make sense. The email and phone cues in our support department have been cleared every day and it's not very busy right now either.

    Please try contacting them again in case your message was lost.

  4. #4

    Re: Stylus RMX 1.5.1 install problem

    Michael from Tech support has now contacted me and we're looking at the issue. I'll post back here when we find out what the problem is, in case it helps anyone else in the future.

    Thanks,
    Ben

  5. #5

    Re: Stylus RMX 1.5.1 install problem

    All working fine now. Michael suggested two things.
    1.) Repair permissions using Mac disk utility.
    2.) Open the zip file using the Mac Archive Utility (or BOMArchiveHelper as it was in pre-Leopard versions) rather than Stuffit Expander.

    I suspect it was the second of these which fixed the problem.

    Thanks to Spectrasonics for sorting me out - happy again now!

    Ben

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