I posted a message whilst logged into garritan.biz about 24hrs ago, saying that I can't use Steinway Pro in Sonar 7, but haven't heard anything back.
Should I have heard something by now ?
The reason I ask is that this is the fourth email I've sent over the past week and I've yet to hear a reply to any of them. I also didn't get any email receipt when I purchased or shipping notification, despite the order page telling me that I would receive those emails. I've whitelisted garritan.com and garritan.biz so I don't think it's a spam issue ...
So, Garritan Tech's - if you're reading this, can you please send me a PM so that we can figure out what happened ?