I wanted to shout out a big Thank You! to David Viens at Plogue for coming up with a fix for me.
I use Samplitude V10 and when running the Aria/Garritan Steinway as a vsti, the soft pedal was not functioning. Moreso, it would mute all audio when depressed. The piano worked 100% fine as a standalone. We traced it back to Samplitude and that's where I left it, figuring I'd try and get help from Samplitude support or pray that a patch might eventually correct things.
After a week or so, David emails me with an updated .dll for the Aria player that fixed the issue. He had taken the time to download the Samplitude demo, track it down, and fix it! That is support above and beyond the call of duty!!
So Thanks again to David for making my working life much easier, and the Steinway fully functional for me in all configurations.