• Register
  • Help
Results 1 to 6 of 6

Topic: Spectrasonics Tech Support

Share/Bookmark
  1. #1

    Spectrasonics Tech Support

    Dear Spectrasonics

    I've called. (twice) I've emailed. (twice) I've posted here. (three times in the same thread) I've posted on the DUC. I've looked in your knowledge base. I KNOW it's a known problem since the guy on the DUC had the same issue.

    After two weeks - with no response here, or via email, or by phone, I'm begging you to FIX your support system. Please hire additional personnel. The wait has ALWAYS been longer than 2 days. Although two weeks is beyond good business. As frustrated as I am - the 2-3 support tickets I have been involved with over the last 3 years or more.... They HAVE been answered by knowledgeable staff.

    Please check some old posts here and see how much I love your products. I really, really do.

    And please see this thread to help solve whatever is going on.

    http://www.northernsounds.com/forum/...ad.php?t=63709

    OR - please suggest a better drum programming solution than my beloved STYLUS

    OR - tell me it just won't ever work again.

    Scott Stambler

    nome@me.com
    Scott's homegrown website

    http://www.scottydotcom.com/

  2. #2

    Re: Spectrasonics Tech Support

    Apologies for the delay, you definitely shouldn't NOT have had to wait so long for a reply. Our normal response time is about a day when its busy.

    We have indeed beefed up our support staff recently, but last week almost everyone got sick - so you must have fallen through the cracks, which is our mistake.

    We'll make sure someone gets back to you today.

    Thanks for your patience and support.

    spectrum

  3. #3

    Re: Spectrasonics Tech Support

    What is DUC?
    Melodialworks Music
    Music for Relaxation and Inspiration
    www.lawrencelougheed.com


  4. #4

    Re: Spectrasonics Tech Support

    Quote Originally Posted by spectrum View Post
    Apologies for the delay, you definitely shouldn't NOT have had to wait so long for a reply. Our normal response time is about a day when its busy.

    We have indeed beefed up our support staff recently, but last week almost everyone got sick - so you must have fallen through the cracks, which is our mistake.

    We'll make sure someone gets back to you today.

    Thanks for your patience and support.

    spectrum
    Thank You Eric. I got a phone call 5minutes later!!!

    We are still trying to sus out but your Tech Support guy is great.
    Scott's homegrown website

    http://www.scottydotcom.com/

  5. #5

    Re: Spectrasonics Tech Support

    Quote Originally Posted by Lougheed View Post
    What is DUC?
    DUC = Digidesign User Conference

    Where PT users and tech support share info. (Like this site but specifically for Pro Tools.)

    http://duc.digidesign.com/
    Scott's homegrown website

    http://www.scottydotcom.com/

  6. #6

    Re: Spectrasonics Tech Support

    Quote Originally Posted by scottsta View Post
    thank you eric. I got a phone call 5minutes later!!!

    We are still trying to sus out but your tech support guy is great.

    all fixed. Thanks to the support team at spectrasonics!
    Scott's homegrown website

    http://www.scottydotcom.com/

Go Back to forum

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •