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Topic: Error logging in to Omnisphere Updates

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  1. #1

    Error logging in to Omnisphere Updates

    So I was getting my fingers warmed up for the upcoming update but when trying to enter the Omnisphere updates section and entering my name and serial number I get this error:
    "We're Sorry, but the information you entered doesn't match our records."

    The English would say "Bloody Hell".
    I'm writing to Spectrasonics tech support as I type this.

    Anyone else having this problem?

  2. #2

    Re: Error logging in to Omnisphere Updates

    Nope, only problem is that I cannot see the update anywhere...

  3. #3
    Senior Member playz123's Avatar
    Join Date
    Jan 2007
    Location
    Victoria, Canada
    Posts
    535

    Re: Error logging in to Omnisphere Updates

    You'll get that message if you haven't typed your user name and password exactly as registered when you bought the software. Check that you are using the correct case, serial number etc.
    Cubase 7.0.3, Wavelab 7.1, Omnisphere, Trilian, Stylus RMX, Symphobia 1 & 2 , all Spitfire libraries, LASS 2, Requiem Pro, Voxos, Superior Drummer 2, Komplete 8, Cinematic Guitars, most EW libraries, Chris Hein Horns, Guitar & Bass, 2.8 GHz Mac Pro, 18 GB RAM, OS 10.6.8, RME Multiface II + HDSP PCIe

  4. #4

    Re: Error logging in to Omnisphere Updates

    I think I'm using the correct typing that I did at registration.
    It worked fine until today when I did the upgrades to 1.0.2.

  5. #5

    Re: Error logging in to Omnisphere Updates

    where are my new patches

  6. #6

    Re: Error logging in to Omnisphere Updates

    I agree, I want to play!!!!!!!!!!!!
    Mac OSX 6 / Logic 9 / Cubase 5 / Ableton / Omnisphere / Stylus Rmx / Trillion / Komplete / Groove Agent / Kontrol 49 / UC 33e / Euphonix MC Mix n Control

  7. #7

    Re: Error logging in to Omnisphere Updates

    Be patient. Don't forget the time difference between the east and west coast.

  8. #8

    Re: Error logging in to Omnisphere Updates

    I still can't log in so hold on with the release of the new patches

  9. #9

    Re: Error logging in to Omnisphere Updates

    Quote Originally Posted by Mulperi View Post
    where are my new patches
    Checking a couple of final things with the installers, should be available to download by this evening (Pacific Standard Time).

    I'll keep you guys posted. :-)

  10. #10

    Re: Error logging in to Omnisphere Updates

    Eric!!! can you please make sure the guys at tech support take care of my account at the spectrasonics website?
    I can't log in even though I'm typing everything correctly.
    thanks.

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