I emailed this problem to spectrasonics support almost a week ago, but did not receive any answer yet. Wince I am in somewhat of a hurry, I would like to ask it here.
I bought a new laptop and set my DAW up on it. Stylus RMX 1.7 installation and authorization went fine. Atmosphere authorizes through the website, but not inside Cubase 5.
In the challenge-response window it said the following:
1. "atmosphere is authorized"
2. when I click ok it says "could not find an authorization. please contact your reseller...."
3. Then the window opens and it says "No Presets".
I tried this several times, un- and re-installing atmosphere. Finally, it said on the website that I have tried to authorize it for the sixth time and that I would have to state a reason (which I did...). To no avail though.
Before the laptop, I had only authorized it twice - on the same computer before and after a windows re-install.
I never "shared" the serial number or the software with anyone else or any other machine. I was also thinking about upgrading to Omnisphere, but naturally, I am taken a little aback now.
Thanks for any help!
PS: My System: Intel P9500, 4 GB ram, Vista 64, Cubase 5. Stylus works fine.