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Topic: Atmosphere Authorization Problem

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  1. #1

    Atmosphere Authorization Problem

    Hi there,
    I emailed this problem to spectrasonics support almost a week ago, but did not receive any answer yet. Wince I am in somewhat of a hurry, I would like to ask it here.


    I bought a new laptop and set my DAW up on it. Stylus RMX 1.7 installation and authorization went fine. Atmosphere authorizes through the website, but not inside Cubase 5.


    In the challenge-response window it said the following:

    1. "atmosphere is authorized"
    2. when I click ok it says "could not find an authorization. please contact your reseller...."
    3. Then the window opens and it says "No Presets".


    I tried this several times, un- and re-installing atmosphere. Finally, it said on the website that I have tried to authorize it for the sixth time and that I would have to state a reason (which I did...). To no avail though.

    Before the laptop, I had only authorized it twice - on the same computer before and after a windows re-install.

    I never "shared" the serial number or the software with anyone else or any other machine. I was also thinking about upgrading to Omnisphere, but naturally, I am taken a little aback now.

    Thanks for any help!

    Cheers,
    Chris

    PS: My System: Intel P9500, 4 GB ram, Vista 64, Cubase 5. Stylus works fine.

    Vista x64, Cubase 5, Halion3, HSO, VG2, HS2, LM4-Mk2. EWQL Goliath+RA+Voices Of Passion+Gypsy+Ministry of Rock. SpS Atmosphere+Stylus RMX, Absynth 4, Liquid Guitar, TheResource, TG-500, 01R/W, various other.


  2. #2

    Re: Atmosphere Authorization Problem

    Please ignore! Spectrasonics answered directly. Only my stupid Mail/Spam Filter held the message up and hid it.

    Thank you, Spectrasonics for the fast help!

    Vista x64, Cubase 5, Halion3, HSO, VG2, HS2, LM4-Mk2. EWQL Goliath+RA+Voices Of Passion+Gypsy+Ministry of Rock. SpS Atmosphere+Stylus RMX, Absynth 4, Liquid Guitar, TheResource, TG-500, 01R/W, various other.


  3. #3

    Re: Atmosphere Authorization Problem

    Hello,

    I am having the same problem.
    What was the solution that helped you?

    Thanks,
    Hagit

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