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Topic: Heavyocity Help Here? Mutations Serial#??

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  1. #1

    Heavyocity Help Here? Mutations Serial#??

    I know the Heavyocity team hang out here, but I am in a weird predicament.

    I purchased the new Mutations Library from Heavyocity. I downloaded it and it runs fine...but only in Demo Mode. It is asking for a serial number, but none came with my email, and there is none listed on the info/splash page of the GUI.

    Any ideas??? Anyone else have this problem?

    BTW, I also posted this on the NI support forum, but there has been no Moderator presence there for some time, and there are a dirth of posts complaining about the complete lack of support and Mod involvement on the NI website, so I am not holding my breath.........
    "International Award Winning Arabic Fusion"
    www.ajmusiconline.com

    2xMac Pro 2.66, OS 10.4.9,Pro Tools 7.4.8,Waves Plat,Altiverb
    4xVisionDaw PC,NI Komplete, All Play 1.2.5 Libraries

  2. #2

    Re: Heavyocity Help Here? Mutations Serial#??

    Hi Dubaifox,
    We've forwarded this to the developer side of NI tech support. Hopefully we can get this resolved quickly for you.

    Thanks for the support!

    -The Heavyocity Team
    HEAVYOCITY
    "Sample Your Future"
    http://www.heavyocity.com/

    Join us on Facebook: http://www.facebook.com/profile.php?id=48775138833
    Join us on Myspace: http://www.myspace.com/heavyocitymedia

  3. #3

    Re: Heavyocity Help Here? Mutations Serial#??

    Quote Originally Posted by Heavyocity Media View Post
    We've forwarded this to the developer side of NI tech support.
    Thanks for that.

    However I still have nor heard anything from them, either on the forum or from the support ticket I filed.

    Any word on your end??

    Anyone else having this problem??

    Thanks

    Paul
    "International Award Winning Arabic Fusion"
    www.ajmusiconline.com

    2xMac Pro 2.66, OS 10.4.9,Pro Tools 7.4.8,Waves Plat,Altiverb
    4xVisionDaw PC,NI Komplete, All Play 1.2.5 Libraries

  4. #4

    Re: Heavyocity Help Here? Mutations Serial#??

    Have you gotten an answer yet? please let us know. if not, we'll squeeze a little harder!

    -Ari
    HEAVYOCITY
    "Sample Your Future"
    http://www.heavyocity.com/

    Join us on Facebook: http://www.facebook.com/profile.php?id=48775138833
    Join us on Myspace: http://www.myspace.com/heavyocitymedia

  5. #5

    Re: Heavyocity Help Here? Mutations Serial#??

    Hey Ari -- the NI support via email is notoriously awful. Like, almost-as-bad-as-Steinberg awful. I've been waiting on a response from them for 2-3 months now, even with multiple followups. I eventually got the answer via a composer friend, but figured I'd wait to see if NI would ever bother to respond at all. Seriously, they fail daily. Just a heads-up.

    Kerry

  6. #6

    Re: Heavyocity Help Here? Mutations Serial#??

    Quote Originally Posted by Heavyocity Media View Post
    Have you gotten an answer yet? please let us know. if not, we'll squeeze a little harder!

    -Ari
    Thanks for the concern. I did get it finally.

    Took me forever to figure out that to register it, you need the newest NI Service Center App. For some reason the older one does not see "Mutations"

    But ALAS, after a rather lengthy ordeal, IT IS REGISTERED!!

    Thanks again!

    Paul
    "International Award Winning Arabic Fusion"
    www.ajmusiconline.com

    2xMac Pro 2.66, OS 10.4.9,Pro Tools 7.4.8,Waves Plat,Altiverb
    4xVisionDaw PC,NI Komplete, All Play 1.2.5 Libraries

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