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Topic: garritan website problems

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  1. #1

    garritan website problems

    I am having a hell of a time getting into the Garritan website.

    I've reset my password three times now, and when I come to log in it tells me that I don't have an account, or that the password is invalid.

    It does this repeatedly.

  2. #2

    Re: garritan website problems

    Quote Originally Posted by qccowboy View Post
    I am having a hell of a time getting into the Garritan website.
    .
    My invocation of the "Forgot your username?" function results in
    "Your username reminder failed because a User with the specified e-mail address could not be found.. ". It was known in the past.

    I'd say there is definitely a problem. Let's hope it's temporary.

    Pat

  3. #3

    Re: garritan website problems

    Quote Originally Posted by qccowboy View Post
    I am having a hell of a time getting into the Garritan website.

    I've reset my password three times now, and when I come to log in it tells me that I don't have an account, or that the password is invalid.

    It does this repeatedly.
    Try creating an account first.

  4. #4

    Re: garritan website problems

    the account is created already.. the problem is it won't let me put the name I WANT to use for my account name. (and it's case-sensitive, which is REALLY annoying)
    is there a function for changing the log-in name?

    the system sent me a log-in name the other day, and it's REALLY not something that I would normally use, nor remember easily.

  5. #5

    Re: garritan website problems

    Are you talking about the website or shop logins? Why don't you email support when you have a problem?

  6. #6

    Re: garritan website problems

    I'm now able to log in from http://www.garritan.com/store/ but not from http://www.garritan.com. In addition, links on the http://www.garritan.com web page are incorrect - result in a 404 error. And that page drives Firefox at 99% cpu. Something is wrong there.

    Pat

  7. #7

    Re: garritan website problems

    Quote Originally Posted by pokeefe View Post
    I'm now able to log in from http://www.garritan.com/store/ but not from http://www.garritan.com. In addition, links on the http://www.garritan.com web page are incorrect - result in a 404 error. And that page drives Firefox at 99% cpu. Something is wrong there.

    Pat
    Indeed, i found that after exiting the Garritan website, i could not close my browser in the usal manner.
    This error is only apparent after i exit the Garritan website, if i navigate to another website THEN close my browser, there is no problem.

    I tried it a few times, just to make sure.

    Scar.

  8. #8

    Re: garritan website problems

    The problem should be from the website ends. you should consult to your website developer and webmaster. I think they will more help you out as they know what they did.

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