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Topic: Samples won't Load / Problem with JABB3 installation?

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  1. #1

    Samples won't Load / Problem with JABB3 installation?

    I've installed the JABB3 upgrade to a new 64bit Win7 computer after installing GPO4 Aria.
    GPO seems to work just fine, but if choose any instrument from JABB I get a message similar to this:

    Instrument Parser
    Can't find audiofile:
    c:\Program Files/ Garritan/Jazz and BigBand/Samples/Keyboard and Vibes/name of file....... etc.etc.

    I've tried re-installing to no effect.

    Thanks for any help
    ..Chuck

  2. #2

    Re: Samples won't Load / Problem with JABB3 installation?

    The installation finished without any error/warning?

    Can't find audiofile:
    c:\Program Files/ Garritan/Jazz and BigBand/Samples/Keyboard and Vibes
    Do you have .audio files in this folder?

    For better support, you can run "Generate logs" in Start Menu > Programmes > Garritan ARIA Player and send the file to aria.support AT plogue.com . (you can say I requested the file)
    Pascal Maheux, Plogue Art et Technologie Inc.
    Montréal. http://www.plogue.com

  3. #3

    Re: Samples won't Load / Problem with JABB3 installation?

    From your log files, I can see the same problem occured both time you installed JABB.
    The last installation step is for the samples and you should see 3 progress dialog.
    The first one is for the copy of compressed samples,
    the second one is validation of copied samples
    and the last one is the samples decompression.

    It looks like the validation of copied samples did not finished...

    Can you reinstall and report what appends with these 3 progress dialog?
    Pascal Maheux, Plogue Art et Technologie Inc.
    Montréal. http://www.plogue.com

  4. #4

    Re: Samples won't Load / Problem with JABB3 installation?

    Quote Originally Posted by pascalM View Post
    From your log files, I can see the same problem occured both time you installed JABB.
    The last installation step is for the samples and you should see 3 progress dialog.
    The first one is for the copy of compressed samples,
    the second one is validation of copied samples
    and the last one is the samples decompression.

    It looks like the validation of copied samples did not finished...

    Can you reinstall and report what appends with these 3 progress dialog?
    Will re-install and generate log file. I know there was an error message on installation, but I think it flashed by so quickly that I could not record it.

    There are instrument ".data" files in the samples directories.
    Thanks for you help.
    .. Chuck

  5. #5

    Re: Samples won't Load / Problem with JABB3 installation?

    Try to delete the folder C:\Program Files\Garritan\Jazz and Big Band 3\Samples and reinstall.
    Do you have any error message?
    How many free space do you have on your C: drive?
    Pascal Maheux, Plogue Art et Technologie Inc.
    Montréal. http://www.plogue.com

  6. #6

    Re: Samples won't Load / Problem with JABB3 installation?

    Quote Originally Posted by pascalM View Post
    Try to delete the folder C:\Program Files\Garritan\Jazz and Big Band 3\Samples and reinstall.
    Do you have any error message?
    How many free space do you have on your C: drive?
    Plenty of free space on the drive.
    What is my alternative now for getting the .audio samples?
    ... Chuck

  7. #7

    Re: Samples won't Load / Problem with JABB3 installation?

    Is your drive formatted in FAT32, NTFS or something else?
    Did you try installing on another drive?
    If you can install it successfully at another location(usb, network),... , I can help you moving the files back to C:\Program Files\Garritan\Jazz and Big Band 3\Samples (I can supply a script to fix you JABB3 preferences)
    Pascal Maheux, Plogue Art et Technologie Inc.
    Montréal. http://www.plogue.com

  8. #8

    Re: Samples won't Load / Problem with JABB3 installation?

    Quote Originally Posted by pascalM View Post
    Is your drive formatted in FAT32, NTFS or something else?
    Did you try installing on another drive?
    If you can install it successfully at another location(usb, network),... , I can help you moving the files back to C:\Program Files\Garritan\Jazz and Big Band 3\Samples (I can supply a script to fix you JABB3 preferences)
    That would be NTFS format.
    I installed on an external drive, and now have N:\Garritan\Jazz and Big Band 3\.... and all its sub directories there.
    I let the ARria players stay on c:\
    AND! The .audio samples are there and everything actually works this way I think!
    I assume your script would just move the whole directory to the c:\Garritan drive? In the long run that might be better for me.
    Thanks
    .. Chuck

  9. #9

    Re: Samples won't Load / Problem with JABB3 installation?

    e-mail sent.
    Pascal Maheux, Plogue Art et Technologie Inc.
    Montréal. http://www.plogue.com

  10. #10

    Re: Samples won't Load / Problem with JABB3 installation?

    I just installed JABB 3 on my Win7 laptop. I think the installation went well but when I play any instrument on the ARIA keyboard I only hear a 'buzzing" sound, not the instrument I've loaded. Can anyone offer any suggestions?

    Jay

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