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Topic: Cannot install Basic compressed files after downloading

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  1. #1

    Cannot install Basic compressed files after downloading

    Hello there,

    I've just uploaded (and bought) the basic edition.

    I installed the piece of software, I activated it also. But I'd like to install the sample. Unfortunately the user manual does not mention the case of a downloaded library, it only talks about DVD.

    So what I already tried by myself:

    1) Run sample manager
    2) Click on Locate existing
    3) Select the Basic/--- folder

    Then the application raises an error:

    "cannot find I_543_bla blablablaba"

    .... which IS in the current directory!

    So I tried selecting Basic/

    And then the application raises an error:

    "cannot find --- folder"

    What am I doing wrong?

    Thanks

  2. #2

    Re: Cannot install Basic compressed files after downloading

    Hi tbop-
    Please send an email to support and we'll have you running asap.
    http://garritan.com/index.php?option...117&Itemid=112
    Thanks!

  3. #3

    Re: Cannot install Basic compressed files after downloading

    Hi

    I already sent an email to support@garritan.com two hours ago

  4. #4

    Re: Cannot install Basic compressed files after downloading

    Okay thanks. We're on the west coast so the work day for the company hasn't actually started yet - I'm a bit unusual working at 5 in the morning.

  5. #5

    Re: Cannot install Basic compressed files after downloading

    Yes don't worry.

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