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Topic: EastWest Play help

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  1. #1

    EastWest Play help

    Hello folks,

    I am not new here but this screenname is. I have been posting as Ashermusic for some time and as you can see in my signature I am a composer and author of Logic Pro books as well as a Logic Pro trainer and consultant. I also write a monthly column for Film Music Magazine and I also beta test for a number of companies.

    While I have no doubt that many of you are as experienced and knowledgeable as I am, and some maybe even more so, I certainly can claim some expertise.

    In the last few years, frequently on forums I have endeavored to help folks with problems they have with various products I use, and defended companies and products when I felt the criticisms were inaccurate, system specific, or unfair. EastWest and its Play products have been among them.

    This did not go unnoticed by EastWest who liked the (mostly) disciplined and objective way I have done so, and the company offered me a position to assist those having issues and coordinate a resolution, which I have accepted. I will ask you to believe me when I tell you that when I have written what I have in the past I had no idea this offer would be forthcoming, so profit was not my motive. I also will promise you I will never write anything I do not believe to be true.

    So I will be here under this screenname to try and help you resolve issues with EW products that you are not getting satisfactory answers to and give you information that East West thinks you should know. I will continue to use Ashermusic to discuss non EastWest related topics.

    Obviously, there is nothing I know and can tell you that the EastWest folks do not, but my one advantage is that because it is not my company and I have not spent the tons of hours developing products that they have, I can be more dispassionate about comments that are posted. Some of you have had issues with the company, I understand and respect that, but I believe it is a positive move they have recognized this and appointed someone to monitor and assist. I am here to serve a constructive role. So by and large I will not respond to non-specific issues, rants against the company in ad hominem attacks, but will focus on helping you achieve resolution for specific issues.

    Sometimes this will help, other times it will not. One of the singular things about how Digidesign, now Avid, did their business that lead to their reputation as the most stable system was to eliminate variables. They wrote the software, designed and built the hardware, designated the plug-in formats, and tested and qualified systems. So they would essentially say to their user base, "Here is what we have tested. If you use our hardware and software with only our recommended settings, hardware components, platform and OS recommendations, we will warranty that it will work well. Any deviation from this may or may not work and we do not take responsibility for any system that is having problems that does not follow this." This could be annoying as they were slow to qualify new OS, computers, hard drive systems, etc. but it definitely gave users a good path to stability.

    This is simply not possible in the world EastWest has to deal with. There are too many different Macs, different PCs, some hand built with tons of different components by people with different levels of skill at this; different versions of different OS; different hard drives; different amounts of RAM and CPU power; different hosts; different combination of plug-ins, virtual instruments (some of them very demanding on computer resources); and yes, different levels of knowledge and skill of the users.

    So there are always going to be issues that some users have that others do not because of the interaction of all these, and it changes constantly! EastWest is the industries most awarded producer, and just picked up 2 more awards last month, one being Sound On Sound "Readers Choice Award", voted by the readers of SOS over a 3 month period; the other being Electronic Musician "Editors Choice Award", so in general their products are highly regarded. However, as with all successful companies, some users have unresolved issues, and my role is to give those customers my best effort,within reason, to try and resolve these as soon as possible.

    Hopefully, I won't screw it up

    Jay Asher
    Online Coordinator
    EastWest/Quantum Leap

    jasher@eastwestsounds.com

  2. #2

    Re: EastWest Play help

    Congrats for the position Questions may follow

  3. #3

    Re: EastWest Play help

    congratulations. so does this mean that whatever the conflict was between NS and EW is no longer an issue? decent.

    to put you through your paces: yesterday i discovered that a sample in the middle earth patch in SD2 Pro (sorry, don't have the sample name available now) is supposedly missing, and when i use search to identify the sd2 pro samples folder my host (ableton live) hangs and i have to force quit. i'm assuming the issue is the specific sample is corrupt. is it as easy as finding it on the install disc and copying to the correct location, or is an entire reinstall necessary?

  4. #4

    Re: EastWest Play help

    Quote Originally Posted by scientist View Post
    congratulations. so does this mean that whatever the conflict was between NS and EW is no longer an issue? decent.

    to put you through your paces: yesterday i discovered that a sample in the middle earth patch in SD2 Pro (sorry, don't have the sample name available now) is supposedly missing, and when i use search to identify the sd2 pro samples folder my host (ableton live) hangs and i have to force quit. i'm assuming the issue is the specific sample is corrupt. is it as easy as finding it on the install disc and copying to the correct location, or is an entire reinstall necessary?

    When it asks for the sample can you send me that screenshot (or just let me know which sample it is?

    Jay Asher
    Online Coordinator
    EastWest/Quantum Leap

    jasher@eastwestsounds.com

  5. #5
    Senior Member
    Join Date
    Dec 2005
    Location
    Los Angeles
    Posts
    211

    Re: EastWest Play help

    That's great news. Where should we post questions?

  6. #6

    Re: EastWest Play help

    Quote Originally Posted by commalot View Post
    That's great news. Where should we post questions?
    Here, or better yet email me: jasher@eastwestsounds.com

    Jay Asher
    Online Coordinator
    EastWest/Quantum Leap

    jasher@eastwestsounds.com

  7. #7

    Re: EastWest Play help

    Quote Originally Posted by EastWest Lurker View Post
    When it asks for the sample can you send me that screenshot (or just let me know which sample it is?

    Jay Asher
    Online Coordinator
    EastWest/Quantum Leap

    jasher@eastwestsounds.com
    will do...thanks!

  8. #8

    Re: EastWest Play help

    Thanks and congrats Jay
    I took note of your email in case I need your assistance in the future...

    Jef

  9. #9

    Re: EastWest Play help

    Congrats on the position! I've always liked how EastWest is involved in, and interested in what their users are doing.

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