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Topic: Cinebrass v1.1 update - just released

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  1. #1

    Cinebrass v1.1 update - just released

    Anyone having difficulty downloading this? When I enter my serial number and hit download, nothing happens. I can't see anything that indicates my Win 7 laptop is blocking it. The serial number is the one they provided when I first purchased and I've double checked that this is the same number held in my NI Service Centre.

    Graham

    Update on the update! It appears their system is supposed to release an e-mail containing the download link and this isn't working for everyone. They're aware of the problem and are working on it.

    G

  2. #2

    Re: Cinebrass v1.1 update - just released

    Quote Originally Posted by GrahamKeitch View Post
    Anyone having difficulty downloading this? When I enter my serial number and hit download, nothing happens. I can't see anything that indicates my Win 7 laptop is blocking it. The serial number is the one they provided when I first purchased and I've double checked that this is the same number held in my NI Service Centre.

    Graham

    Update on the update! It appears their system is supposed to release an e-mail containing the download link and this isn't working for everyone. They're aware of the problem and are working on it.

    G
    Worked fine for me.

    Rik

  3. #3

    Re: Cinebrass v1.1 update - just released

    Quote Originally Posted by rikp View Post
    Worked fine for me.

    Rik
    Thanks for the feedback rikp. I've tried numerous times throughout the day but still no e-mail has appeared (or been trapped in spam). They say they've fixed the problem but it's not working for me. I've e-mailed support and I'm sure this will get sorted. Can't wait to get the update on what is already a great lib.

    G

  4. #4

    Re: Cinebrass v1.1 update - just released

    Quote Originally Posted by GrahamKeitch View Post
    Thanks for the feedback rikp. I've tried numerous times throughout the day but still no e-mail has appeared (or been trapped in spam). They say they've fixed the problem but it's not working for me. I've e-mailed support and I'm sure this will get sorted. Can't wait to get the update on what is already a great lib.

    G
    Interesting. In fact, there was a link right after I put in my Serial number and I used that to download the update. I did not even go to the email link. Hope you get it worked out!

    Rik

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