After many months of using Wavelab 4.0 MP3 features I suddenly get a message saying that I had 20 MP3 exports left and that I had to buy the lifetime license to go beyond that point. [img]images/icons/shocked.gif[/img]
Since I couldn\'t see that licensing issue written anywhere in Steinberg Wavelab\'s notes you can imagine my surprise. [img]images/icons/confused.gif[/img]
Before getting upset at that, I decided to give a call to Steinberg so that they could justify this.
The tech guy tells me there must be a mistake, that since I got 4.0 there shouldn\'t be a need for any extra license ...etc [img]images/icons/tongue.gif[/img]
He goes to talk to his boss and upon returning apologizes and confirms that I\'ll have to pay another $10 for the license. [img]images/icons/frown.gif[/img]
He himself admitted that this was a rip off but hey, I need to burn MP3\'s quite often so here is my extra 10.
But really, what is this?!
You buy a product, use it for months and then these hidden little messages pop up:
still want to use our compressor? : $20
you like this fader? : $15
how about the pre delay of your reverb unit? : $45
Wow, Sound Forge 6 comes up right away saying you need to register (it gives you 20 times to make MP3\'s) but its registration is free. Funny, I paid half the amount for Forge as I would have for Wavelab. Bummer.
how about charging for the MP3 license at the time of the original purchase of the program.
Since this is a mastering suite you\'d imagine one would use the MP3 feature quite a bit...
And maybe some warning prior to the purchase would be nice...
Exactly my point.
Not to mention i was on hold 30 minutes to get to talk to someone at Steinberg and eventually agree to pay the $10.
It\'s been 2 days now and I haven\'t received the email with the authorisation so i\'ll have to call again. [img]images/icons/blush.gif[/img]
My hourly rate is a lot more than $10/hour. I guess I should charge Steinberg for the difference. [img]images/icons/rolleyes.gif[/img]
Hey - I\'ll go y\'all one better... this time from the Mac side of the fence.
Roxio just offered a rebate on its program Jam - it allows RedBook level CD\'s to be burned through Toast... and a friend of mine decided to download it for $60... not too bad...
Not too bad, that is, until he installed the program and wanted to learn how to use it. Jam installed correctly - but there was no documentation on how to use it other than the Help file within the program itself. Not even a PDF manual - or a PDF \"Thank You for buying Jam!\" notice.
This didn\'t sound right to me - I figured there had to be one on-line at Roxio\'s site - so I offered to look for it...
And after an hour\'s worth of searching their forums as well as their site, I finally had him email support to find out where it was.
And they actually emailed him the following:
\"Unfortunately, the download version of Toast and Jam does not include a manual. If you wish to purchase a manual, you may, by contacting Customer Service at 866-279-7694. Keep in mind that the Jam help is very close to the manual.\"
So he called... and the cost for that manual? $16.95.
Mind you, the help files comprise maybe ten pages of text - so that manual must be printed on gold leaf...